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Customer Support Specialist for cryptocurrency software company

Coinpanda is a portfolio tracker and tax software for cryptocurrency. Our users can connect their exchanges, wallets, and crypto accounts to automatically pull in their transaction history and generate necessary tax reports with the click of a button.

We are looking for an experienced technical customer support specialist to have the main responsibility for communicating with our users in all channels: Live chat (Intercom), email, forum, and Telegram. You will be working directly with Coinpandas users to ensure their success in using our software.

You will become an expert on all Coinpandas product offerings which will enable you to quickly troubleshoot issues and provide an amazing customer experience to all users. You will have flexibility with your hours, but should target about ~10 hours per week across evenings and weekends. This will increase later this year, and become full-time (~40 hours/week) from January next year.

Responsibilities:

- Proactive outreach: welcome new users to Coinpanda, provide delightful and rapid support to users (mostly through Intercom)

- Help customers with problems in calculating taxes on their cryptocurrency

- Troubleshoot: empathize with users, quickly grasp the issues they’re facing, and help them overcome difficulties with the software. Escalate bugs and software improvements to the engineering team

- Answer inquiries also via email, in our forum, and in Telegram

Requirements:

- Fluent and proficient in English

- Experience & interest in cryptocurrency/blockchain

- Empathetic, positive, patient, and excited to help users solve their pain points.

- Comfortable with mathematical and financial topics.

- Sense of humor

Please answer the following questions in your application:

1) What is your experience with cryptocurrency and blockchain today?

2) Why are you motivated to learn more about cryptocurrency tax reporting and the Coinpanda software?

3) A brief summary of relevant experience in previous roles/companies

Beceriler: Müşteri Desteği, Teknik Destek, Müşteri Hizmetleri, Customer Experience, Blockchain

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İşveren Hakkında:
( 13 değerlendirme ) Oslo, Norway

Proje NO: #30918561

Bu iş için 37 freelancer ortalamada $12/saat teklif veriyor

(9 Değerlendirme)
6.2
Excelentt

Hello. I have experience with Live chat (Intercom), email, forum, and Telegram. I have experience with a broker/ fund manager where i invested and got a positive return in crypto. Blockchain is a technology that is b Daha Fazla

$8 USD / saat tutarından itibaren
(46 Değerlendirme)
6.6
mohamedBJ

Hi I am an experienced customer support specialist and can start right away I can do this project for $ 5 per hour I have handled customer service for a software company and used zendesk, telegram and email to handle Daha Fazla

$8 USD / saat tutarından itibaren
(10 Değerlendirme)
5.9
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5.2
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4.5
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4.7
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4.3
jeheazu

Hi, I have read your project description and understood it clearly I am an experienced virtual assistant with over 4 years experience in customer support services, project management, order processing, administrative a Daha Fazla

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(7 Değerlendirme)
4.1
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3.9
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3.7
(4 Değerlendirme)
3.6
yatsukandrey

Hi, Sir. I read your project description carefully and I am quite interested in your job. 1) What is your experience with cryptocurrency and blockchain today? I have developed stable coin and nft. I have developed sni Daha Fazla

$15 USD / saat tutarından itibaren
(3 Değerlendirme)
3.0
ginushaji3

1) What is your experience with cryptocurrency and blockchain today? i trade in crypto currency. I participate in presales on pancakeswap and uniswap and have good exposure on crypto and blockchain. 2) Why are you moti Daha Fazla

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(2 Değerlendirme)
2.4
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2.5
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2.6
mahtojahtihpej

Greetings, My name is Jephthah. I'm a strategic writer with exceptional experience and a strong background in developing SEO optimized, plagiarism-free online contents, including blog posts, WordPress content, social Daha Fazla

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2.1
samjohnyb4u

Answers to your question: 1. I love cryptocurrency and have been studying that technology since 2018 and I have invested over $4000 in cryptocurrency and still continuing to research to invest and dollar cost average i Daha Fazla

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(2 Değerlendirme)
2.2
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1.7
algie123

Hi there, Honestly, this is the most interesting project I've ever applied here on freelancer.com since 2006. I haven't tried coinpanda but this saas platform is very helpful software to auto-calculate tax from gen Daha Fazla

$12 USD / saat tutarından itibaren
(2 Değerlendirme)
1.2
webdeveloper135

Hi! Having read through your job description, I am thrilled to be applying for this position as my 6 years of experienceand I’m currently looking for a job in customer support services I have 6 years of experience wo Daha Fazla

$12 USD / saat tutarından itibaren
(3 Değerlendirme)
1.2