We are looking for customer service specialists to manage customer queries and conversations through one of the fastest-growing marketing service platforms in the MarTech space. It will be your job to quickly figure out what customers need and answer questions to help them complete purchases, as well as learn more about products and services on behalf of the brands you work with. If you enjoy working in a competitive, rewarding, fast-paced environment where you will be well compensated for providing high quality customer service, then this role is for you!
Respond to customers needs via SMS/text on behalf of brands
Drive new sales for brands by having engaging, high quality conversations
Exceed expectations on conversation quality, timeliness of responses and overall customer experience
Assist customers with urgent needs and guide them to the best solutions based on their preferences and requests
Build out customer knowledge bases to speed up and improve future replies
Facilitate post purchase support for brands
Skills & Requirements
Fully conversational written English proficiency
Some type of customer service or customer experience preferred
Strong communication skills
Fast typing skills
Strong command of grammar and syntax
Adaptable to ‘on the spot’ updates
Strong research skills (finding information on websites quickly)
Reliable internet connection
Competitive and enjoys a fast-paced sales/customer service environment
Enjoys a flexible working schedule
How To Apply
To apply, please submit answers to our 10 minute online skills assessment exercise. This is a timed assessment -- click on the link when you are ready to start:
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You will receive a follow-up with information on next steps should you be selected to move forward in the process. Good luck
Bu iş için 14 freelancer ortalamada $18/saat teklif veriyor
Sir, I would like to work efficiently for you. I am a professional customer support executive working experience of 3 years in different fields.
Buna ziua. Sunt absolut sigura ca va pot ajuta cu crearea canalului si postarea videloclipurilor pe canalul pe care doriti sa il creati
I am a native English speaker. I have many years of customer service experience and believe we could work well together on this project and I am available to start whenever you are.
Hello Good day, I am interested in the job. I command impeccable crisp English, I have work experience as a virtual assistant, and experience working as a technical support professional supporting Microsoft O365 custom Daha Fazla
Hello, I'm writing to express my interest in this position. I have prior experience in live chat support. I am a quick and willing learner and can work with your time zone. I look forward to hearing from you.