Devam Ediyor

Monitor my tech support quality

Hi,

I am looking for a smart and experienced support professional to do quality assessment of my support team.

We have

- Ticket support

- Live chat support

As our quality assurance professional, you'll have to

1. Review our tickets daily make sure they are answered on time, correctly and comprehensively.

2. Review our chats daily and make sure they are answered on time, correctly and comprehensively.

3. Contact our customers and carry out satisfaction surveys via email.

You'll be reporting to the CEO your findings and satisfaction with the support quality on a daily basis.

You'll also be reporting anything of significance observed in chat or support tickets like,

1. Business opportunities

2. New product feature suggestions

3. Abuses

4. Practice improvement opportunities

This is a continued job opp requiring about 2 hours of work 6 days a week.

Thanks

Beceriler: Müşteri Desteği

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İşveren Hakkında:
( 26 değerlendirme ) New Delhi, India

Proje NO: #18171247

Seçilen:

PeterBN

Hi, My name is Peter Brkan and I am from Slovenia but I currently live in Nicaragua. I was attracted by your job offer because I believe I can provide customer service at the highest level. In the year 2004, I s Daha Fazla

$5 USD / saat
(0 Değerlendirme)
0.0

Bu iş için 27 freelancer ortalamada $6/saat teklif veriyor

sarbjeet911

Your project will be done perfectly, Your project description almost clear, need few questions to ask, please let me know when possible to communicate on voice call ? Thanks & Regards Maninder Singh

$5 USD / saat
(1 Yorum)
5.0
VOTIKO

Hi we are expert in live chat support and ticket support. we have experience in level-1, level -2 , level -3, level - 4 ticket support. Votiko Serves offers cost-effective Live Chat Services to customers around t Daha Fazla

$4 USD / saat
(3 Değerlendirme)
4.3
MosesWanjala

Hi there. I am interested in your project, I am available 8hrs a day, 6 days a week to deliver to you timely, accurate and professional work. Am a native English speaker and can handle your project professionally w Daha Fazla

$2 USD / saat
(4 Değerlendirme)
1.9
bpo0995

Hi I have worked with eCommerce businesses for over 8 years and have an overall experience of more than 13 years in customer support. For the last 5 years I have been handling overall communication and customer Daha Fazla

$11 USD / saat
(2 Değerlendirme)
1.6
anitacarciog

Hello! I was looking for a job in this field, customer support because I worked as a customer service agent for 3 years for France (technical and financial issues for telecommunications services). Relevant Skills and Daha Fazla

$8 USD / saat
(0 Değerlendirme)
0.0
$5 USD / saat
(0 Değerlendirme)
0.0
omgovani

Hello, I am Om from India. I am fluent In English and have good communication and interpersonal skills. I am having experience in working for customer service as well as sales support for various eccomerce portals. Daha Fazla

$4 USD / saat
(0 Değerlendirme)
0.0
AlexRady2017

I have been working in quality assessment and quality auditing for the last 12 years. I am certified quality auditor and manager or quality, and certified six sigma black belt. so I breath quality ! I totally unders Daha Fazla

$8 USD / saat
(0 Değerlendirme)
0.0
jaymartin1127

Hi, My Linkedin Profile: [login to view URL] I am fit for the post you’re looking for because of the following: • Have experience in a supervisory role which needs Daha Fazla

$3 USD / saat
(0 Değerlendirme)
0.0
stjuraj

Hi. Experienced service engineer/ambassador, business support and customer services. Multi-language skills. Looking forward to discuss Relevant Skills and Experience Flexible, analytical skills, attention to details, Daha Fazla

$8 USD / saat
(0 Değerlendirme)
0.0
cpu6216

Hello, We provide below mentioned services through our website [login to view URL] - Web designing - Web security - Server management - Backup Solutions - Virtual private Server - Dedicated Servers and much more Daha Fazla

$5 USD / saat
(0 Değerlendirme)
0.0
leohunter87

As you can see in my profile, i have experience in the relevant field and offer you my services and assure you complete job satisfaction.

$5 USD / saat
(0 Değerlendirme)
0.0
erikarondon1

Soy Responsable, logro mis metas, enviaba pagos por correo, notificaciones y otros vía online, buena comunicación con clientes

$5 USD / saat
(0 Değerlendirme)
0.0
rosesalamanca77

Hi Future client, I honestly believe that I will be able to do the task that you needed to make your business effective and efficient. I have worked in the customer service industry for over 12yrs. Relevant Skills and Daha Fazla

$7 USD / saat
(0 Değerlendirme)
0.0
shardacharan3

I am technical supporter from last 14 years . And can support both online and offline to customers . And can briefly explain features about any products . And also can monitor ticket support and live chat support .

$5 USD / saat
(0 Değerlendirme)
0.0
Gammet1

I have spent my career in customer service. I have held roles of Continuous Service Improvement and managed support teams and can really help you hear and help you take it to the next level in service delivery.

$8 USD / saat
(0 Değerlendirme)
0.0
$5 USD / saat
(0 Değerlendirme)
0.0
mahajancharu

Hi there, I have good experience in live chat support & infact I am kind of deep observing person who is more into [login to view URL] my career I have been a self-starter and dedicated worker. I have demonstrated Daha Fazla

$6 USD / saat
(0 Değerlendirme)
0.0
afzal5488

I have 5 years of experience working in chat process domain. I have successfully mentored and monitored 3 candidates in last organisation. I assure you 100% dedication towards the work. Lets chat for more details. Than Daha Fazla

$5 USD / saat
(0 Değerlendirme)
0.0
notinyx

I am best fit for this project for I have experienced working as a Technical Advisor/Support Level 2 and worked my way up to be one of the company's Quality Analyst to monitor, review a team's quality performance to en Daha Fazla

$5 USD / saat
(0 Değerlendirme)
0.0