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I'm looking for a dedicated Customer Service Specialist to handle inquiries primarily via phone. The role involves supporting customers, drivers, and restaurant staff, with a focus on resolving order issues. Key Responsibilities: - Handle customer, driver, and restaurant staff inquiries - Primarily address order-related issues - Ensure timely and effective communication - Provide excellent customer service The ideal candidate will have: - Exceptional phone communication skills - Prior experience in customer service, preferably in a restaurant or delivery context - Ability to handle stressful situations with a calm demeanor - Problem-solving skills to address order-related issues effectively This role is part-time.
Project ID: 38841604
23 proposals
Remote project
Active 1 yr ago
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23 freelancers are bidding on average $10 AUD/hour for this job

Hello I just read the details and am very interested in working with you. I have all the relevant skills required to do this job well. Please send me a message to discuss this and start working. Thanks
$12 AUD in 40 days
6.5
6.5

Hi I have 5yrs customer service experience and can start right away I have handled customer support for a sports company, a software company and an e-commerce store and believe the skills i acquired from those projects would be useful to yours You can check my reviews for assurance that your project will be done accurately and on time Hope you will consider my application Looking forward to working with you
$8 AUD in 40 days
5.9
5.9

Hello there, Greetings! Happy Friday, I have came across this project and I am really feel excited about the job description as I already have worked for EatNow when it was an independent food ordering website now it's merged with Menulog but I have worked on the same process as Customer support and Service specialist. I am having a great verbal and written expertise in English language as I have worked for many overseas client during my span of more then a decade and on this platform. If I will get hired may be I will bring some value to the team as I am a seasoned freelancer with broad knowledge and understanding of the process. I am excited to start working on this if I will get an opportunity to. Let's connect over a quick chat here to proceed fruther. Thanks & Regards, Hiren.
$9 AUD in 40 days
3.2
3.2

Hi mate, I have handled several AU customer service projects as freelancer. Assisting customers on their order, issues and payments. I can do the same thing. I can start asap. You can send a message now. Cheers! Ericson,
$8 AUD in 40 days
2.6
2.6

Hi, You've mentioned that you're looking for a dedicated customer service specialist to handle inquiries via phone, focusing on handling customer, driver, and restaurant staff inquiries, primarily addressing order-related issues, ensuring timely and effective implementation, and providing excellent customer service. With my 4 years of experience as an order placer account with Doordash, and my experience in customer service, I'm confident I have the skills and experience to excel in this role. I'm adept at handling customer inquiries, resolving issues, and ensuring a positive experience for all parties involved. I'm also highly organized and detail-oriented, ensuring that all inquiries are handled efficiently and effectively. I'm eager to assist you in this project, providing reliable and efficient support to ensure your customers, drivers, and restaurant staff receive the best possible experience. I'm passionate about providing excellent customer service and ensuring client satisfaction, and I'm confident I can make a valuable contribution to your team. I am confident that I can do an excellent job for you. I can make your life easier by taking some of the load off your plate. Is there a time today that would be work for a chat? Talk soon, Elene
$8 AUD in 1 day
2.4
2.4

Hello, Resumed freelancing here post COVID but have been freelancing for more than a decade mostly as a CS Professional. I have handled an array of tasks during this time including but not limited to Customer Service - (Voice - Lev 1 Tech Support, Non-Tech Support & Non-Voice - Email, Chat), Order Taking, Appointment Scheduling and Back Office Operations, Remote Management, Basic Social Media Management & Book Keeping, Reporting, Invoicing, Email & Calendar Management, Admin & Adhoc Tasks, etc. I have experience in similar roles including handling travel agency bookings and can start immediately. I am also versatile and a quick learner. I have power & internet backup for my office. I am sincere, dedicated and strive to establish a long-term relationship with my clients. Looking forward to working with you. Best Regards
$11 AUD in 40 days
2.3
2.3

Hello there, With my strong background in customer service and virtual assistance, I believe I am the ideal candidate for your phone-based customer service specialist position. I am experienced in handling diverse client enquiries and resolving situations diligently and professionally. Whether it be customers, drivers, or restaurant staff, I can guarantee you comprehensive support while maintaining a focus on timely issue resolution. My comprehensive understanding of social media paired with my design skills would give your restaurant an added advantage in responding to enquiries promptly and tactfully. I am motivated by providing excellent customer service and ensuring a first-class customer experience. Hiring me would not only fulfil the job description but exceed your expectations by bringing innovation to your customer service operations. I look forward to an opportunity to discuss further with you on how my skillset is a match for this role Best regards, Rachel Egbe
$8 AUD in 40 days
1.6
1.6

Hi, I am excited to help your company grow by offering my skills and knowledge in the position. I was a customer service representative in a company where we help customers, delivery person and restaurant. Also I was a cold caller/appointment setter in a SEO company. I am confident that my experience would be a big help for me to perform the task effectively and efficiently this has been proven when I was awarded as one of the top agents in the cluster and team top one agent. I am self-motivated, a fast learner, willing to learn new things and can work independently. Looking forward speaking with you for the position. Thank you.
$8 AUD in 40 days
1.2
1.2

Hello sir, I have understood your requiments and ready to start working as soon as possible. I am experienced in customer service, data entry, researching, phone handling and virtual assistant. Further more, I am honest, efficient and punctual. Also, I have enough and more time to dedicate for the success of your tasks. Please hand over this job. Thank you.
$8 AUD in 40 days
0.5
0.5

Hi, I have over 10 years of experience as Operations Supervisor and Quality Supervisor for an email, chat and inbound/outbound project. This includes various industries - Food delivery, telecoms, Healthcare, ISP and travel projects. I have handled people to be on the phone, email and chat. I would love to talk more about this and join your team in extending the quality service for your customers. Having spent a good chunk of my career in BPO, I understand the crucial point of phone-based customer service. It's about more than just being polite and helpful. It involves patience, empathy, astute problem-solving skills, and an ability to stay calm under pressure - precisely the attributes you're seeking. My extensive knowledge of data analysis and Excel reporting will not only streamline your customer support processes but also help me identify patterns and devise effective strategies to minimize order-related issues in the long run. My experience extends beyond answering calls to include managing large teams and producing detailed performance reports. I believe this makes me uniquely equipped to contribute to your restaurant's overall efficiency and customer satisfaction.
$10 AUD in 40 days
1.6
1.6

With my vast experience as a researcher, lead generation, and customer support specialist, I'm confident that I'm the perfect fit for your phone-based Customer Service Specialist role. My strong background in effective communication and problem-solving qualifies me for this position. The nature of my previous work gave me ample opportunity to resolve complex issues and handle incredibly stressful situations under pressure. This has honed my skill set to thrive even in high-intensity environments - a crucial attribute for a job that involves continual interaction with customers, drivers, and restaurant staff. In conclusion, hiring me means getting a well-rounded professional who offers exceptional customer service, quick resolution of order-related issues, and unmatched skills in phone communication. You can trust me to ensure timely and effective communication, both internally and externally. Let's make the most out of your project by leveraging my skills for increased list building and conversion rate!
$12 AUD in 40 days
0.0
0.0

Dear client, I am a native English speaker with 2 yeas of experience in customer service. I am equipped with great skills like conflict resolution, great communication skills, problem skills and great organizational skills. Expect consistency timeliness and exceptional customer service. I am available 40 hours a week and ready to start immediately. Kindly send me a message for further discussion. Regards Christine.
$8 AUD in 40 days
0.0
0.0

As a seasoned customer service specialist, I believe that my unique blend of skills and industry experience makes me an ideal fit for your project. From my understanding of your job description, I'm confident that I can not only meet but exceed your expectations. Having worked in customer service roles previously, including in the restaurant industry, I am no stranger to dealing with high-pressure situations and resolving order-related concerns effectively and efficiently. But what sets me apart from others is my ability to communicate effectively and empathetically over the phone. I pride myself on my exceptional phone communication skills that allow me to understand and address the needs of various stakeholders: customers, drivers, and restaurant staff alike. In addition to that, my extensive experience in product management has honed my problem-solving abilities. I'm confident that these skills will greatly benefit your team as a phone-based customer service specialist. A solution-oriented mindset will ensure timely and effective communication with all parties involved, leaving no issue unresolved - helping to build your restaurant's reputation for providing excellent customer service. I look forward to contributing to your team as its newest member
$12 AUD in 40 days
0.0
0.0

Hello, I noticed your looking for a Customer Service Specialist who can focus on growing your business and handle your customers inquires. My background in customer support and team leadership directly aligns with the requirements of this role. In my previous roles at Optimum and AT&T, I gained extensive experience providing exceptional customer service, handling a wide range of inquiries with professionalism and efficiency. This includes managing billing issues and technical support, skills directly transferable to addressing order-related problems. Furthermore, my experience as a Subject Matter Expert honed my ability to lead team huddles, provide training, manage escalations, and produce detailed reporting – all crucial for maintaining effective communication and problem-solving within a customer service team. As Customer Support Manager at The Chefz, I led a team of 10, implementing successful support strategies, evaluating performance, and nurturing client relationships. This leadership experience, combined with my proven ability to handle challenging situations calmly and efficiently, positions me to excel in your fast-paced environment and consistently deliver exceptional service to your customers, drivers, and restaurant staff. I am confident my skills and experience make me a strong candidate for this position. I am eager to contribute my expertise to your team. Sincerely, Youmna
$12 AUD in 50 days
0.0
0.0

Bid Dear Sir, | TOP 1% | Verified FL ★★★★★★ 20+ Years of Experience ★★ Customer sucess leader of world who helped n supported big groups of world in different different segments Here is a website portfolio and a variety of products we developed please have a look We have a 24/7 support team as well to manage your customer and your after-sale service over the call / Chat at only $ 2-4 per hour with sales, service and customer support Our team consists of experienced and passionate web developers & designers who utilise the latest technologies in the market. Prior to this, our company worked on many projects for Worldwide clients in the fields of web design, development & SEO Our team of specialists can develop your project according to your specifications. If you would like more information Let's discuss it here in chat CMD of company here i will do this work can you tell me pls timing pls which timeas per IST Zone Time Thanks PVSYS GROUP CMD
$15 AUD in 40 days
0.0
0.0

Greetings, I could be your burden delegatee. I bring expertise in customer support and administration. With over two years of experience providing customer support, I have successfully managed customer service tasks including handling inquiries in fast-paced environments—directly aligning with your project needs. As required in customer service, I am empathetic, adaptable, patient, efficient, and very attentive. I pride myself on my problem-solving abilities, critical to ensuring inquiries on orders are sorted to keep a customer for future sales. My oral and written communication skills are impeccable, and I take ownership of my work, which I do with no supervision. I am confident that my skills and experience make me your ideal candidate for this role. If you could benefit from my help, please message me. I hope to hear from you. Warm regards. Stephen.
$8 AUD in 40 days
0.0
0.0

Hi there! I'm thrilled to apply for a customer service specialist role at your restaurant. As an effective communicator, I have a strong background in dispute resolution and corporate ethics. I am confident in my ability to handle this job and here is what I guarantee: - Excellent communication and interpersonal skill - Self-motivated and determined to succeed. - Professionalism and reliability - Prior customer-service experience - Time management ability - Mediation and conflict resolution I'm eager to join your team, and enhance your overall customer experience. Thank you for considering my application. I look forward to the opportunity to work with you. Best regards.
$12 AUD in 40 days
0.0
0.0

Hello, my name is Gospel, a versatile virtual assistant and a specialist in customer service and administrative support. I have taken my time to read the job description and I understand your need for a reliable customer service who will serve as direct contact for both inhouse staffs, drivers and potential customers which can come with a lot of pressure hence the need for a representative that will remain calm in such situation and deliver her services exceptionally. I am a native English speaker with sound spoken and written communication skills. I understand that tone is important for over the phone conversation and providing solutions with empathy can influence customer retention. I am proactive and very attentive with great skills in problem solving. I give timely responses and follow up with feedback to ensure continuity of customer relationships. With my skills I have no doubt I will deliver exceptional service to you in this role and contribute more to the company's growth. Please reach out to me as I would like to know what time works best for you to achieve your desired result for this role. Hope to hear from you. Regards GOSPEL
$10 AUD in 30 days
0.0
0.0

Hello! I am writing to express my interest in the Customer Service Specialist position. With a solid background in customer service, I am confident in my ability to provide excellent support, manage tasks efficiently, and contribute to the success of your team. I am adept at multitasking, possess strong organizational skills, and thrive in a virtual work environment. Do you have time to talk? Let's connect!
$10 AUD in 40 days
0.0
0.0

Dear, I am excited to apply for the Customer Service Specialist role. With strong communication skills and a background in customer service, I am confident in my ability to handle inquiries effectively and resolve order-related issues to ensure customer satisfaction. Why I’m a great fit for this role: Exceptional Communication Skills: I have experience communicating with customers, drivers, and staff, particularly in high-pressure environments. Customer Service Experience: I have prior experience in customer service, particularly in fast-paced environments, which has honed my ability to remain calm and efficient. Problem-Solving Ability: I excel at resolving issues quickly, with a focus on clear communication and effective solutions. Ability to Work Under Pressure: Comfortable in handling stressful situations, ensuring that issues are addressed calmly and professionally. I look forward to discussing how I can support your team in delivering exceptional service. Best regards, Mauline
$8 AUD in 40 days
0.0
0.0

Chisholm, Australia
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