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Remote Customer Service Agent

Call Center Agents duties and responsibilities

Our Call Center Agents complete customer service tasks for Fortune 500 companies (The Client), which we provide superior services, to ensure their customers have the information and assistance they need to have the best customer experience. In addition, our agents maintain The Client's positive reputation and help increase their customer satisfaction rating through seamless and positive customer engagement. They often have the following responsibilities:

Take customer calls and provide accurate and satisfactory answers to their inquiries and concerns

De-escalate situations involving dissatisfied customers while offering patient assistance and support

Guide callers through troubleshooting, navigating the company site, or using The Client's product or service

Offering product/service recommendations to generate additional sales, increase revenue, and generate repeat customers for The Client

Review customer accounts, providing updates and information about billing, shipping, warranties and other account items etc.

Collaborate with other call center professionals to improve customer service and solve all customer issues in a timely manner.

On-going training on The Client's policies, services, and products to stay inform and provide excellent service to our fortune 500 companies to maintain New Beginning Professionals LLC (NBP) relationship on the support company platform, which will provide more opportunities for you to grow and earn more income.

What does a Virtual Call Center Agent do?

A Virtual Call Center Agent handles customer calls by answering questions, finding solutions to issues, addressing concerns or complaints and providing important information. They work in the comfort of their own home and are provided with a secure connection to one or more of our Fortune 500 Companies' network to ensure every customer is satisfied with their experience with the company and its products or services. Depending on the industry or specific role, some Call Center Representatives may make outbound calls to provide sales support to customers or follow up on inquiries while others may provide troubleshoot and technical support assistance over the phone.

Virtual Call Center Agent skills and qualifications

Call Center Representatives use a variety of soft skills and industry and company knowledge to provide the most comprehensive support they can. These skills and qualifications can include:

Strong communication, both written and verbal

Great active listening skills

Exceptional interpersonal and rapport building skills

A patient and empathetic attitude

Strong time management and organizational skills

Adaptability and flexibility

Comfortable working in fast-paced environments

Troubleshooting skills, either basic or advanced, depending on the role and industry

Computer literacy

Phone skills, including familiarity with complex or multi-line phone systems

In-depth knowledge of a company's products and/or services

Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area

Ability to speak multiple languages, especially those common among callers is a plus

Virtual Call Center Agent salary expectations

Virtual Call Center Agents make on average $10 to $20.00 per hour and creates his or her own schedule (Full-time or Part-time basis). Pay rate will vary by the client you service.

Virtual Call Center Agent education and training requirements

Many candidates have at least a high school diploma or GEE or higher

P. S - I am also a published author, purchase my ebook below and I’ll hire you on the spotJust let me know if you apply via message:

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Beceriler: Müşteri Desteği, Telefon Desteği, Teknik Destek, Satış

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İşveren Hakkında:
( 0 değerlendirme ) Lawrenceville, United States

Proje NO: #30918666

Bu iş için 20 freelancer ortalamada $14/saat teklif veriyor

samjohnyb4u

Purchased your ebook I've worked as a customer service expert for over 6 years and hold a total of 13 years of experience. I've experience in many roles in which some of them are: Customer service Manager Trainer Wo Daha Fazla

$15 USD / saat tutarından itibaren
(8 Değerlendirme)
3.7
ARTICLEYOUWANT

Are you a busy entrepreneur or executive with administrative or others Tasks and haven’t enough time? so, you are on the right place! I am Professionally Trained in Customer Service, Administration, management etc. I Daha Fazla

$10 USD / saat tutarından itibaren
(3 Değerlendirme)
2.7
importworld

✅ ⭐✅ ⭐✅ ⭐✅ ⭐✅ ⭐✅ Greetings! I am interested in your offer. Please, contact in Chat with more details and let's have a great cooperation. Thank you.

$10 USD / saat tutarından itibaren
(4 Değerlendirme)
2.9
rmab3

Hi, my name is Rania. I was born and raised in the UAE, I am a bilingual student double majoring in Accounting and Business Information Systems with a CGPA of 3.98/4 and an IELTS score of 8, i am fluent in both English Daha Fazla

$15 USD / saat tutarından itibaren
(1 Yorum)
2.7
nuras5891

you ebook is not for android Hi Client, I have more than 8 years of experience in International business outsourcing with hands on expertise in various operations. The above mentioned role is my forte as it has Daha Fazla

$15 USD / saat tutarından itibaren
(1 Yorum)
0.7
(2 Değerlendirme)
0.7
miguelfreela2001

facilidade de comunicação com clientes e grande vontade de aprender novos metodos de venda da empresa e estrategias que posam ta obtendo lucro a empresa

$15 USD / saat tutarından itibaren
(0 Değerlendirme)
0.0
VikrantSik

I have been working in this field since last 7 years. I can work properly on time with full of accuracy. Hope you will give me a chance go start it from here to make my future

$11 USD / saat tutarından itibaren
(0 Değerlendirme)
0.0
LolaAsh876

Hello there! I am well rounded in the administrative department and readily available to work. Fully versed in fluent English Language, Microsoft office, fabulous customer service and a flexible schedule. I am avai Daha Fazla

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(0 Değerlendirme)
0.0
Writingbaba

I have good communication skills , I also have a call center experience of 2 years +. for more details pin the message In chat box.

$10 USD / saat tutarından itibaren
(0 Değerlendirme)
0.0
rchirongoma405

Good-day; I have gone through the job description and I am confident that I can deliver accordingly. I possess 3-years of gained experience as an Administrative Assistant and Virtual Assistant. I was recently working Daha Fazla

$10 USD / saat tutarından itibaren
(0 Değerlendirme)
0.0
rocamoraraymart

Good day! I am Raymart Rocamora. I am 30 years old and have almost 6 years experience in a BPO company handling multiple accounts from Tech to Csr with sales. I also work as IT support to one of the biggest companies Daha Fazla

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(0 Değerlendirme)
0.0
KellysVAServices

Good afternoon, My name is Kelly Wiersema and I’d like to introduce myself as a candidate for the Customer Service Agent position. I am a native Dutch speaker and I am fluent in English. During my previous work expe Daha Fazla

$20 USD / saat tutarından itibaren
(0 Değerlendirme)
0.0
bharathsupriya12

Hey, I tried ordering a copy, but I believe only Apple customers are preferred. My loss!! My name is Bharath and one of the reasons that I am looking for CSR job would be the experience that I come up with. I had w Daha Fazla

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(0 Değerlendirme)
0.0
AdeayoAladebo

Hello Good day, I am interested in the job. I command impeccable crisp English, I have work experience as a virtual assistant, and experience working as a technical support professional supporting Microsoft O365 custom Daha Fazla

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(0 Değerlendirme)
0.0
nomi34

Hi I have read your job description and come to know you are more in need of Agile Technical Project Manager. I have Master in Project Management and Have experience of project manager of more than 5 years. I exactly u Daha Fazla

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(0 Değerlendirme)
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Cataferraro

Creative, curious and empowered are some of the words that suit me the best. Advanced Global Business Management bilingual student with professional experience in Finance teams among multinational company. My comfort- Daha Fazla

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(0 Değerlendirme)
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markmmetante

Hi, I am writing to express my interest in the Customer service position with your company. My extensive experience in customer service and my commitment to organizing a smooth flow of operations is a perfect blend of Daha Fazla

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(0 Değerlendirme)
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MyraJohns

Hi, I have 9 years in total call center experience, 2 of those years in a supervisory position overseeing more than 20 agents at a time. I have extensive experience as a customer service representative, tier 2 suppo Daha Fazla

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