Kapalı

CS / Technical Support Representative

Cosmo is a rapidly growing appliance brand with a deep understanding of current and future customers and their needs in the kitchen. Our goal is to transform the kitchen by seamlessly integrating performance, technology, and design to advance the kitchen beyond mere form and function. With our products, we want to inspire people to come together and create unforgettable moments.

WE ARE LOOKING FOR INDIVIDUALS MOTIVATED TO LEARN, GROW, AND SUCCEED IN A FAST-PACED, START-UP ENVIRONMENT. JOIN US AND GET A HEAD START IN BUILDING YOUR FUTURE!

FULL TIME POSTION GUARANTEED

GROWTH/PROMOTIONS GUARANTEED

Roles, Responsibilities and Essential Skills (other duties may be assigned):

• Answer product and service questions; suggesting information about other products.

• Technical support (product walk-through, troubleshooting, etc.)

• Follow up with customers, provide feedback and see problems through to resolution.

• Communicate between customer and repair service centers to resolve warrantee claims.

• Contact and convey resolutions to customer issues and complaints.

• Diffusing escalated situations

• Track, route and redirect problems to correct resources.

• Basic data entry and maintaining logs of customer information

Technical Requirements:

• Up to Date Computer/Laptop

- Minimum: 8GB RAM

- Minimum Processor: Intel Core i5 or better

• High Speed Internet (20 mbps up/down)

• Quality headset with microphone

Required Qualifications:

• Proficiency in English (MUST BE FLUENT)

• High Speed Internet (20 mbps up/down)

• Up to Date Computer/Laptop

• Oral Communication Skills

• Written Communication Skills (mainly for writing professional emails)

• Customer Relations/Customer Service

• Computer Literacy

• Proficient in Google Sheets/Word/ Excel/Outlook

• Typing Speed: 50 WPM

Recommended Qualifications:

• Tech Savvy (not required, but a plus)

• Mechanical Aptitude (not required, but a plus)

• Knowledge of Kitchen Appliances (not required, but a plus)

• Experience using Zendesk

• Experience with Skype and TeamViewer

Job Type: Full – Time

Approximate Hours: Monday – Friday; 9:00AM – 6:00 PM PST (pacific Standard Time)

Some Weekends Required

Some OT (Overtime) Required

Applications MUST include the follow to be reviewed:

• Screenshot of Internet Speed – Please conduct a speed test through (link removed) and provide a screenshot of the speed results.

• Screenshot of Computer/Laptop Specs – For issues regarding computer specifications please refer to the following link:

(link removed)

**Interviews will be conducted via skype voice call**

Beceriler: Müşteri Desteği, Teknik Destek, Müşteri Hizmetleri, Customer Retention, Customer Experience

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İşveren Hakkında:
( 0 değerlendirme ) San Dimas, United States

Proje NO: #29921094

Bu iş için 25 freelancer ortalamada $6/saat teklif veriyor

FaizaBilal

Hello, Please review my profile as i have relevant skills and experience as Customer Support/Service. I have completed similar projects before for a home appliance company and handling their warranty claims desk calls Daha Fazla

$6 USD / saat tutarından itibaren
(37 Değerlendirme)
5.5
ProjectHunter87

I'm willing to work you with you as Technical Support Representative. I have some questions which i would like to discuss further. Please message me so we can discuss further. Thank you.

$10 USD / saat tutarından itibaren
(9 Değerlendirme)
5.5
malbakurtulla

Hi, I am interested in your project and I believe that my experience and skills would make me a good fit. Looking forward to your reply.

$10 USD / saat tutarından itibaren
(7 Değerlendirme)
3.9
Aishoo15

- My internet speed is 105.20mbps - I have MacBook air 2019 (Please message me so I can attach the following mentioned above as I don't have option to attach here. Dear hiring Manager, Good day! Your job post caug Daha Fazla

$6 USD / saat tutarından itibaren
(5 Değerlendirme)
3.0
Madani246810

I have total 7 years of experience in technical support . I have supported more than 30K users UK, USA, Australian etc I have worked on est, pst, cst timezone.. Resolving customer queries on phone related to IT servi Daha Fazla

$6 USD / saat tutarından itibaren
(1 Yorum)
1.2
(1 Yorum)
0.9
kathehurta

I possess a wide range of knowledge and expertise that will allow me to contribute towards the success of your company. I have a Bachelor's degree in English and I'm a native Spanish speaker. I can adjust easily to any Daha Fazla

$7 USD / saat tutarından itibaren
(1 Yorum)
0.4
AdeayoAladebo

Hello Good day, I am interested in the job. I Have work experience working as a technical support professional supporting Microsoft O365 customers/users regarding Microsoft exchange online and outlook issues for 1year Daha Fazla

$7 USD / saat tutarından itibaren
(0 Değerlendirme)
0.0
Ezeh1

Hi there, I've read through your job description and it's in line with my skill set, I'm an experienced Customer service representative, Cold caller and Virtual assistant. I've worked with a lot a CRM tools, Predictiv Daha Fazla

$7 USD / saat tutarından itibaren
(0 Değerlendirme)
0.0
PinkyRed

Dear Client, We are an Australian BPO operating in the Philippines with over 400 Agents working Remotely for our US, Australian and Asian Clients. What sets us apart: We provide qualified and Experienced Agents We m Daha Fazla

$7 USD / saat tutarından itibaren
(0 Değerlendirme)
0.0
Syed246810

I have total 8 years of experience in technical support. I have supported EMEA,APAC,AMERICAS etc clients. I have experience working with MS office, troubleshooting issues,Zendesk, ticketing systems etc. I am available Daha Fazla

$5 USD / saat tutarından itibaren
(0 Değerlendirme)
0.0
itschinenye

I've learned impeccable phone etiquette and the patience to communicate with agitated or distressed clients over the course of my five years of customer service. I'm used to working on many tasks at once and have a bro Daha Fazla

$8 USD / saat tutarından itibaren
(0 Değerlendirme)
0.0
rameshmeel852

Hello, I have read the discretion of your project and understood that you are looking for technician support representative . I glad to inform you that i can do this project as per your requirement because I am a pr Daha Fazla

$3 USD / saat tutarından itibaren
(0 Değerlendirme)
0.0
Carlos0824

I have a 6 year experience as a customer support rep, hardworking, easy to work with and a fast learner

$5 USD / saat tutarından itibaren
(0 Değerlendirme)
0.0
Kayethie09

Hello. I was a former Chef who knows a lot with kitchen from equipment to surroundings. And also, I am a tech savvy. Although, I don't have much experience being a CSR but with proper training and clear communication, Daha Fazla

$6 USD / saat tutarından itibaren
(0 Değerlendirme)
0.0
kushalappa92

Greetings from Akankshya Technologies Pvt Ltd We provide a broad portfolio of information technology solutions and business process to its clients worldwide. Our Business Services combines human touch and high technol Daha Fazla

$5 USD / saat tutarından itibaren
(0 Değerlendirme)
0.0
roger30

Good Morning , I just read your job description and found it to match my professional skills and hence I am applying for the same. In a nutshell I have about 8 years of experience in Customer Success or Support having Daha Fazla

$6 USD / saat tutarından itibaren
(0 Değerlendirme)
2.4
Ninogdelmundo

Hi Hiring Manager, I found you hiring for customer service as fits to my job expereience in handling customer inquiries and help the customers to assist on their needs. I am also good in selling products and putting a Daha Fazla

$8 USD / saat tutarından itibaren
(0 Değerlendirme)
0.0
sachin4u2022

Hello, my name is Chandan, and I am from Nepal. I completed my graduation in Engineering in 2016 and I have been working as a freelancer since 2015. I am interested in applying and being part of your company as a Virtu Daha Fazla

$5 USD / saat tutarından itibaren
(0 Değerlendirme)
0.0
Sieran499

Hi there! I am definitely fit in this position with above equipment requirements! Let me know if you are interested! Keep safe! kind regards, Robin P.

$5 USD / saat tutarından itibaren
(0 Değerlendirme)
0.0