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Answering email enquiries and manage online chat (Ongoing job)

We are a Children's party and events business - [url removed, login to view] and take orders primarily through email/webform/chat. You WILL NOT need to handle calls, our local agents will handle that. Our incoming emails/chats are LOW volume.

I need help with the following:

- answering of first level customer enquiry emails within 2-4 hours

- escalate questions to supervisor according to work flow via email/chat

- manning of online chat

Expected number of emails a week - 15 to 30

Expected number of chats a day - 3 to 5

Requirements:

1. You should be: an individual or agency that manages in-bound emails for multiple companies;

2. You, or your agents, must be available from 12pm to 12midnight SINGAPORE time to answer emails and chat

3. You, or your agents, will be given canned script and email templates

4. You, or your agents, must be able to work on weekends

Representatives will be required to:

1. Answer emails using templates based on nature of enquiry within 2 to 4 hours

2. Gather lead information;

3. Answer basic questions about the service based on information I provide you

4. Escalate if there are questions that can't be answered;

5. Place orders via our booking engine if the customer is inclined to order immediately.

6. Our supervisors will be available via Skype for clarifications during those hours as well

Please clarify with your relevant experience, will only award after clarifications.

Beceriler: Çağrı Merkezi, Müşteri Hizmetleri, Müşteri Desteği, Veri Girişi, Veri İşleme

Daha fazlasını görün: work online companies, templates agency, singapore online business, processing orders online, order processing companies, online job customer service, online job companies, online job agency, online data entry agents, online customer service job, online companies work, online business singapore, online business weekends, online business companies, lead agency, email customer service job, data entry supervisor job, customer service online job, customer service job online, award job, skype customer service chat, online skype chat, online chat service, email skype, singapore online data entry

İşveren Hakkında:
( 0 değerlendirme ) Dumaguete City, Philippines

Proje NO: #6546510

43 freelancer bu iş için ortalamada 6$/saat teklif veriyor

rudolph1988

I am an experienced Call Center/ Technical Support Agent that worked for Asus and Amazon in a supervisory role providing Telephone, E-mail and Live Chat Support. I understand what you would like to accomplish with Daha fazlası

5$ SGD / saat
(1 Değerlendirme)
1.5
aradhak3

Hi there Very much eager to get this work as this been an ongoing job. also I have worked in a chat process for a telcomm company so very much familiar with the work. also I have been working in order management..tha Daha fazlası

5$ SGD / saat
(1 Değerlendirme)
1.1
shaikaru

Interesting, I can work on this. Giving my Best possible quote/days to work on this, though I'm new, I have strong gut feeling I can perform it well. I worked for one of the call center earlier where used to send mail Daha fazlası

5$ SGD / saat
(1 Değerlendirme)
0.8
ideal360

A proposal has not yet been provided

3$ SGD / saat
(1 Değerlendirme)
0.0
joseruiloba

Good Day: I would like to be part of your work team; I have more than 12 years of experience in different areas as technical support, customer service, data entry and collection, graphical design, translation and o Daha fazlası

7$ SGD / saat
(0 Değerlendirme)
0.0
PRIYAM19931993

A proposal has not yet been provided

7$ SGD / saat
(0 Değerlendirme)
0.0
nherakovic

Hello, I found your Customer service job post and I am very interested. As a new freelancer I don't have much of experience, but did the similar job and I am working as a personal assistant several years. I am expe Daha fazlası

3$ SGD / saat
(0 Değerlendirme)
0.0
allison16

Hello I am interested in your project. My name is Allison Beltran. I was born in Colombia, raised in New York city and lived there for over 9 years. I am currently living in South Korea. I am a professional with a Daha fazlası

5$ SGD / saat
(0 Değerlendirme)
0.0
akvats550

My company can perform this activity effeciently. Connect with me for quality delivery and sla management

7$ SGD / saat
(0 Değerlendirme)
0.0
sonalssn

Dear Sir / Madam I am working on an Admin profile with a total experience of 12+ years. I am working in a KPO and i am aware of the email communication process. I accept the terms and conditions mentioned below Daha fazlası

6$ SGD / saat
(0 Değerlendirme)
0.0
donaldkeith87

My name is Donald Keith and I can speak in American and British Accent fluently. Below are my Voice recordings, for your perusal: 1. http://vocaroo.com/i/s0Jdvch0dIia --Online Banking Security -- American 2. http: Daha fazlası

3$ SGD / saat
(0 Değerlendirme)
0.0
bhavin2010

A proposal has not yet been provided

6$ SGD / saat
(0 Değerlendirme)
0.0
yonkerbedod

every jobs needs skill ,., we can get skill through learning ., that i'am . wherever i"m doing the job we have to stay focus and learn it to be mastered

7$ SGD / saat
(0 Değerlendirme)
0.0
jeannifer31

Dear Sir/Ma'am, I would like to apply for the posted position. I have been working as an email Support Representative for almost two years now. I have worked as a Client Care Representative at Biotrust Nutri Daha fazlası

7$ SGD / saat
(0 Değerlendirme)
0.0
amoljag

Hi, We are medium size IT firm based in Pune,India and provides Technical support/ customer support services for IT / NON IT fields. Currently we have projects like technical support on Microsoft products like Shar Daha fazlası

7$ SGD / saat
(0 Değerlendirme)
0.0
adrish12

Hiring Manager, I have past several years of experience working in customer service department handling inbound, outbound, live chat and email process. I am a B.Sc Maths with MBA marketing. I will be able to Daha fazlası

8$ SGD / saat
(0 Değerlendirme)
0.0
kazmi899

A proposal has not yet been provided

5$ SGD / saat
(0 Değerlendirme)
0.0
KallFly

Hi, I bumped into your Company and I find it interesting. I'm wondering if we can best help optimize and maximize what you already successfully do. I am Vince - COO of KallFly, an On-demand Contact Center Marketpla Daha fazlası

7$ SGD / saat
(0 Değerlendirme)
0.0
Telcore

Our experience in customer service and sales assures you that our agents will be able to perform the tasks given 100% of the time. We value our client's business and quality of service we give. We make sure that you ev Daha fazlası

5$ SGD / saat
(0 Değerlendirme)
0.0
sudzzz

Hi, i am working with axel solutions as a Marketing and Business Development Consultant. We ave a ready setup for outbound and inbound projects with a strength of 200 seats . we have our headquarter in uk and offsho Daha fazlası

10$ SGD / saat
(0 Değerlendirme)
0.0