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Answering email enquiries and manage online chat (Ongoing job)

We are a Children's party and events business - [url removed, login to view] and take orders primarily through email/webform/chat. You WILL NOT need to handle calls, our local agents will handle that. Our incoming emails/chats are LOW volume.

I need help with the following:

- answering of first level customer enquiry emails within 2-4 hours

- escalate questions to supervisor according to work flow via email/chat

- manning of online chat

Expected number of emails a week - 15 to 30

Expected number of chats a day - 3 to 5

Requirements:

1. You should be: an individual or agency that manages in-bound emails for multiple companies;

2. You, or your agents, must be available from 12pm to 12midnight SINGAPORE time to answer emails and chat

3. You, or your agents, will be given canned script and email templates

4. You, or your agents, must be able to work on weekends

Representatives will be required to:

1. Answer emails using templates based on nature of enquiry within 2 to 4 hours

2. Gather lead information;

3. Answer basic questions about the service based on information I provide you

4. Escalate if there are questions that can't be answered;

5. Place orders via our booking engine if the customer is inclined to order immediately.

6. Our supervisors will be available via Skype for clarifications during those hours as well

Please clarify with your relevant experience, will only award after clarifications.

Beceriler: Çağrı Merkezi, Müşteri Hizmetleri, Müşteri Desteği, Veri Girişi, Veri İşleme

Daha fazlasını görün: work online companies, templates agency, singapore online business, processing orders online, order processing companies, online job customer service, online job companies, online job agency, online data entry agents, online customer service job, online companies work, online business singapore, online business weekends, online business companies, lead agency, email customer service job, data entry supervisor job, customer service online job, customer service job online, award job, skype customer service chat, online skype chat, online chat service, email skype, singapore online data entry

İşveren Hakkında:
( 0 değerlendirme ) Surat, India

Proje NO: #6547800

41 freelancer bu iş için ortalamada 7$/saat teklif veriyor

Freelancelau

Dear Project Owner, Thanks for giving my company the opportunity to submit my proposal to join your project. Welcome to Freelancer.com & Quality Data Entry! I have been on business for eight years and I would like t Daha fazlası

7$ SGD / saat
(54 Değerlendirme)
4.8
rudolph1988

I am an experienced Call Center/ Technical Support Agent that worked for Asus and Amazon in a supervisory role providing Telephone, E-mail and Live Chat Support. I understand what you would like to accomplish with Daha fazlası

7$ SGD / saat
(1 Değerlendirme)
1.5
samliveformusic

A proposal has not yet been provided

7$ SGD / saat
(0 Değerlendirme)
0.0
charud

I am from a hotel management background and have worked in many renowned hotels in the past. I have an experience in sales & marketing and customer relationship. I am good at handling customer queries and resolving iss Daha fazlası

4$ SGD / saat
(0 Değerlendirme)
0.0
ibratex

A proposal has not yet been provided

7$ SGD / saat
(0 Değerlendirme)
0.0
colimedina

I am very detail oriented and work very well with minimal supervision. I am a native speaker of English and have absolutely no problem with the time frame nor volume you are looking for.

7$ SGD / saat
(0 Değerlendirme)
0.0
enovyviols

Dear Sir/Madam My 5 years experience in the Customer Service oriented industry would highly qualify me for the job. I have 2 years experience as a front liner assisting Mercedes Benz customers in the after sales de Daha fazlası

7$ SGD / saat
(0 Değerlendirme)
0.0
jeannifer31

Dear Sir/Ma'am, I would like to apply for the posted position. I am new to Freelancer but have been working as an email Support Representative for almost two years now. I have worked as a Client Care Represe Daha fazlası

7$ SGD / saat
(0 Değerlendirme)
0.0
gellabellin26

HI Im new here freelancer but i enjoy working on line i wish to work with you, I understand your project please message me thank you and god bless

7$ SGD / saat
(0 Değerlendirme)
0.0
KallFly

Hi, I bumped into your Company and I find it interesting. I'm wondering if we can best help optimize and maximize what you already successfully do. I am Vince - COO of KallFly, an On-demand Contact Center Marketpla Daha fazlası

7$ SGD / saat
(0 Değerlendirme)
0.0
pham1126

A proposal has not yet been provided

7$ SGD / saat
(0 Değerlendirme)
0.0
ritacervantes

I have been working in the Call Center Industry for almost three years. I have supported voice and chat accounts for both American and Canadian companies. English is my first language and I am extremely proficient with Daha fazlası

7$ SGD / saat
(0 Değerlendirme)
0.0
vineetchopra

HI I can do this work on time and have the capability of converting leads into sales as i am a MBA in marketing, if you give me a chance i am sure u will not be disappointed Thanks Vineet Chopra

4$ SGD / saat
(0 Değerlendirme)
0.0
msdialbalmes

Hello, my name is Dial Balmes and I just want a few minutes of your time to explain why hiring me as your Virtual Assistant or your Home based Customer Service Representative will ultimately benefit your organization. Daha fazlası

7$ SGD / saat
(0 Değerlendirme)
0.0
kaushalhelpdesk

I do have experience in chat and email support for around 2 years, i use to deal with USA customers for their query about product features, pricing, discount and promotion and etc.

6$ SGD / saat
(0 Değerlendirme)
0.0
L2SIND

Live2Support is a pioneer in hosted Live Chat industry since 2003 and tried by more than 25000 online businesses down the years. Live2Support serves as an offshore extension to companies around the world by providing t Daha fazlası

5$ SGD / saat
(0 Değerlendirme)
0.0
rolem34mantilla

Good Day! I'm Rolem Mantilla, fast learner, hard working and willing to work any given time. Aside from that, I have a very reliable internet connection. Hope you will consider my bid. Thank you very much. Sincere Daha fazlası

7$ SGD / saat
(0 Değerlendirme)
0.0
marijaleon1

Dear Hiring Manager, After reviewing your job description, I realized that I meet all of the qualifications and I was very eager to apply. Look forward to hearing from you. Best Regards!

5$ SGD / saat
(0 Değerlendirme)
0.0
apyles07

I'm articulate, dependable, organized, and flexible. I can spend as few or as many hours as needed on your project!

7$ SGD / saat
(0 Değerlendirme)
0.0
DOLLYANN

Dear Sir/Madam, I am a very fast learner,hard working and dedicated person.I am interesting in this position and hope that you will consider me as an applicant of interest.

7$ SGD / saat
(0 Değerlendirme)
0.0