We are a Children's party and events business - [url removed, login to view] and take orders primarily through email/webform/chat. You WILL NOT need to handle calls, our local agents will handle that. Our incoming emails/chats are LOW volume.
I need help with the following:
- answering of first level customer enquiry emails within 2-4 hours
- escalate questions to supervisor according to work flow via email/chat
- manning of online chat
Expected number of emails a week - 15 to 30
Expected number of chats a day - 3 to 5
1. You should be: an individual or agency that manages in-bound emails for multiple companies;
2. You, or your agents, must be available from 12pm to 12midnight SINGAPORE time to answer emails and chat
3. You, or your agents, will be given canned script and email templates
4. You, or your agents, must be able to work on weekends
Representatives will be required to:
1. Answer emails using templates based on nature of enquiry within 2 to 4 hours
2. Gather lead information;
3. Answer basic questions about the service based on information I provide you
4. Escalate if there are questions that can't be answered;
5. Place orders via our booking engine if the customer is inclined to order immediately.
6. Our supervisors will be available via Skype for clarifications during those hours as well
Please clarify with your relevant experience, will only award after clarifications.
Bu iş için 41 freelancer ortalamada $7/saat teklif veriyor
I am very detail oriented and work very well with minimal supervision. I am a native speaker of English and have absolutely no problem with the time frame nor volume you are looking for.
HI I can do this work on time and have the capability of converting leads into sales as i am a MBA in marketing, if you give me a chance i am sure u will not be disappointed Thanks Vineet Chopra
I do have experience in chat and email support for around 2 years, i use to deal with USA customers for their query about product features, pricing, discount and promotion and etc.
Dear Hiring Manager, After reviewing your job description, I realized that I meet all of the qualifications and I was very eager to apply. Look forward to hearing from you. Best Regards!
Dear Sir/Madam, I am a very fast learner,hard working and dedicated person.I am interesting in this position and hope that you will consider me as an applicant of interest.