Kapalı

Answering email enquiries and manage online chat (Ongoing job)

We are a Children's party and events business - [url removed, login to view] and take orders primarily through email/webform/chat. You WILL NOT need to handle calls, our local agents will handle that. Our incoming emails/chats are LOW volume.

I need help with the following:

- answering of first level customer enquiry emails within 2-4 hours

- escalate questions to supervisor according to work flow via email/chat

- manning of online chat

Expected number of emails a week - 15 to 30

Expected number of chats a day - 3 to 5

Requirements:

1. You should be: an individual or agency that manages in-bound emails for multiple companies;

2. You, or your agents, must be available from 12pm to 12midnight SINGAPORE time to answer emails and chat

3. You, or your agents, will be given canned script and email templates

4. You, or your agents, must be able to work on weekends

Representatives will be required to:

1. Answer emails using templates based on nature of enquiry within 2 to 4 hours

2. Gather lead information;

3. Answer basic questions about the service based on information I provide you

4. Escalate if there are questions that can't be answered;

5. Place orders via our booking engine if the customer is inclined to order immediately.

6. Our supervisors will be available via Skype for clarifications during those hours as well

Please clarify with your relevant experience, will only award after clarifications.

Beceriler: Çağrı Merkezi, Müşteri Hizmetleri, Müşteri Desteği, Veri Girişi, Veri İşleme

Daha fazlasını görün: work online companies, templates agency, singapore online business, processing orders online, order processing companies, online job customer service, online job companies, online job agency, online data entry agents, online customer service job, online companies work, online business singapore, online business weekends, online business companies, lead agency, email customer service job, data entry supervisor job, customer service online job, customer service job online, award job, skype customer service chat, online skype chat, online chat service, email skype, singapore online data entry

İşveren Hakkında:
( 11 değerlendirme ) Singapore, Singapore

Proje NO: #6542932

46 freelancer bu iş için ortalamada 6$/saat teklif veriyor

cybersolutionvw

1. Answer emails using templates based on nature of enquiry within 2 to 4 hours Yes I will Do that If Selected. 2. Gather lead information; Yes Sure 3. Answer basic questions about the service based on information Daha fazlası

6$ SGD / saat
(151 Değerlendirme)
6.5
amirn2011

Hi, I am an experienced office worker with Data Entry, Web Research and Product Uploading experience, as well as maintain confidentiality in sensitive matters and display excellent judgment. I have the ability to a Daha fazlası

5$ SGD / saat
(89 Değerlendirme)
5.8
harendersingh

Hello, I am very much interested to move ahead with this project. With a strong experience of 4+ years working with Customer Support & Virtual Assistant, I have managed to build a broad skill set in this kind of po Daha fazlası

4$ SGD / saat
(12 Değerlendirme)
4.2
salvibd

Hi! My name is salvi and I am running a freelancing company with dedicated team members and I would start your service. We are not like others because we have proper plan for back office service. If you have any time t Daha fazlası

3$ SGD / saat
(13 Değerlendirme)
3.4
AlexandruPuru

Hello, I would like to be considered for this project. I have worked for 3 years as a customer service representative for Electronic Arts. My responsibilities included offering top notch support to customer inquiries v Daha fazlası

7$ SGD / saat
(9 Değerlendirme)
3.5
EVE33

EXPERIENCE, DILIGENCE, INTEGRITY. Hello! This is my motto and my promise to you if I ever have the opportunity to work with you. My online portfolio is available at www.equilibriumcopywriting.com. Thank you for Daha fazlası

7$ SGD / saat
(5 Değerlendirme)
3.0
rudolph1988

I am an experienced Call Center/ Technical Support Agent that worked for Asus and Amazon in a supervisory role providing Telephone, E-mail and Live Chat Support. I understand what you would like to accomplish with Daha fazlası

5$ SGD / saat
(2 Değerlendirme)
1.9
datacourier

Hi Sir, I want to apply for this project. My bid is $3. I have 3 years experience in Data Entry, WordPress Development, E-commerce. Here are some of my sample work - http://kumitanaonline.com/ and http://247biz-yo.com Daha fazlası

3$ SGD / saat
(2 Değerlendirme)
2.0
alitariq9691

A proposal has not yet been provided

3$ SGD / saat
(3 Değerlendirme)
1.1
macmaglaque

Good day! Very interested with your posting. Hope to have a chat with you. skypeid: macmaglaque Thank you, Mac

4$ SGD / saat
(3 Değerlendirme)
0.5
annsdl

Possessing a number of significant achievements within customer services, I have an excellent clerical/administrative skills with strong interpersonal and communication skills.And I would enjoy being part of organizing Daha fazlası

5$ SGD / saat
(0 Değerlendirme)
0.0
cutiedonna

I believe that my knowledge, skills, attributes, working experiences and inspiration that this job require makes me a suitable candidate for the said position. I've been working in a BPO industry for almost 7 years. I Daha fazlası

4$ SGD / saat
(0 Değerlendirme)
0.0
krisannepaco

Having been a customer support agent ( email and livechat) for an online store in Australia, I believe I am the perfect fit for the job. I am hardworking and ensures good communications with clients and team members. I Daha fazlası

4$ SGD / saat
(0 Değerlendirme)
0.0
yannhuiyan

Local Singaporean, understands international and "singaporean-english" Fast and prompt email replies with good online etiquettes.

7$ SGD / saat
(0 Değerlendirme)
0.0
spidermat1

A proposal has not yet been provided

7$ SGD / saat
(0 Değerlendirme)
0.0
deepaanand82

Hello Sir/Ma'am, Greetings for the Day !! I have over 9 years of customer service experience for Travel industry in writing emails to and for Top management in India and overseas. Other than this my key roles wer Daha fazlası

3$ SGD / saat
(0 Değerlendirme)
0.0
KallFly

Hi, I bumped into your Company and I find it interesting. I'm wondering if we can best help optimize and maximize what you already successfully do. I am Vince - COO of KallFly, an On-demand Contact Center Marketpla Daha fazlası

7$ SGD / saat
(0 Değerlendirme)
0.0
jybanez

Good day! We have experiences in cold-calling, marketing, appointment setting, chat support, lead generation, data entry, virtual assistant and handling inbound calls on several industries, Real-Estate, Publishing, Daha fazlası

7$ SGD / saat
(0 Değerlendirme)
0.0
Kevin0306

An overall experience of 14 years in the ITeS industry. Will deliver 100% quality work before taking the payment. I have quoted $5/hr for the entire 60hrs as it was mentioned that its a long time assignment. what makes Daha fazlası

5$ SGD / saat
(0 Değerlendirme)
0.0
jaymendoza1

I had the chance to review your project description and seems we may be able to help you out in taking this further. My name is Jay from Condor Solutions Ltd. We are a 100% Canadian owned outsourcing company based in M Daha fazlası

7$ SGD / saat
(0 Değerlendirme)
0.0