1)Manage large amounts of inbound and outbound calls in a timely manner.
2)Follow communication “scripts” when handling different topics.
3)Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise.
4)Build sustainable relationships and engage customers by taking the extra mile.
5)Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets.
Bu iş için 12 freelancer ortalamada $34 teklif veriyor
Hi Sir! I had a call center experience and previously I worked in a real estate company for more than 4 years, I was engaged into our clients needs. I already practice my customer services skills during employed yea Daha Fazla
I worked in a medical call center so i manage a large amount of calls per day with quality and compliance.
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