Customer Service Representative Job Description
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer supp
Bu iş için 34 freelancer ortalamada $19/saat teklif veriyor
I believe that I am a perfect resource for your company because I can put into use the skills that I do possess and will use them in delivering quality service and in adding value to your firm.
I have nearly 5 years experience and give my best in this project because I love to work any time. To provide a quality and good with coustomers. baseily I am a talkative person.
Having years of experience in data entry works with excellent typing skills. Can submit given work on time. Would always like to submit the given task with best quality.