Support the Account or Client Success Manager in an administrative capacity to onboard customers on the SOCi platform.
Handle all administrative tasks as it pertains to customer support
Handle manual linking for G+ pages, GMB pages, Twitter and other client requests as it pertains to manual links.
Assist with support based troubleshooting and guidance for customers
Troubleshoot software issues and assist the team in working with Product and Engineering to solve customer pain points
Data entry as assigned
Desired Skills and Experience:
Minimum of 1-2 years in a customer facing services role (consulting or account management)
Proven ability to collaborate with customers
Experience working with a SaaS or PaaS application is a plus
Excellent verbal and written communication skills,
Excellent organization, time management, and communication skills
Passion for customer success
Experience with Social Media
This role is required to be in our San Diego office for the duration of the project.
Please do not apply if you are not in the San Diego area
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