I acted as a liaison working for Amazon, provided product and services information and resolved any emerging problems that our customer accounts might had with accuracy and efficiency.
I was patient, empathetic, and passionately communicative. I have put myself in their shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. I was confident at troubleshooting and investigated if they didn’t have enough information to resolve their complaints.
The target was to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
I look forward hearing from you.