Deliver service and support to end-users using and operating automated call distribution phone
software, via remote connection or over the Internet.
Interact with customers to provide and process information in response to inquiries, concerns,
and requests about products and services.
Diagnose and resolve technical hardware and software issues involving internet connectivity,
email clients, IPTV, VOIP and more.
Research required information using available resources.
Follow standard processes and procedures.
Identify and escalate priority issues per Client specifications.
Redirect problems to appropriate resource.
Accurately process and record call transactions using a computer and designated tracking
Offer alternative solutions where appropriate with the objective of retaining customers’ and
Organize ideas and communicate oral messages appropriate to listeners and situations.
Follow up and make scheduled call backs to customers where necessary.
Stay current with system information, changes and updates
Bu iş için 18 freelancer ortalamada $165 teklif veriyor
Dear Sir, I have understood the requirement.I have a few questions which i want to clarify . We can start the project.
Able to provide support via email, phone, or chat 24x7x365. US Based, English speaking. Happy to answer specifics around your needs if you would like. Thank you.
vSphere Administrator and Consultant with more than 10 years experience complemented with vendor training and technical accreditations. Knowledge and experience in deploying cloud desktop computing on VMware and the D Daha Fazla
I am having 4 years of system admin experience and technical support experience. I will support through remote also. I am expert in technical support and system admin. I always like to troubleshooting any thing like sy Daha Fazla
Highly motivated and self driven individual, Working experience of 8 years of BPO industry, worked with orgs. like DELL, WIPRO, Converges [url removed, login to view] level of English US accent.
I am an experienced Call Center/ Technical Support Agent that worked for Asus and Amazon in a supervisory role providing Technical support by E-mail and Live Chat Support to end-users. I understand what you would li Daha Fazla
I have been in the computer industry for about 20 years, I have a lot of experience in all forms and would consider myself an expert. I think I would be a good candidate for this position.
Hello, I am interested in this technical project posted by you on Freelancer. I am looking out for IT based projects to work on Freelancer and I consider this as a golden opportunity to prove my ability and efficie Daha Fazla
US based company. We provide remote support to end users. Per workstation per server price model. We can handle any support level issue.
I am technical IT support in State Street Bank and previouly in World Bank, specialized in all kind of end user computer support as well as system and network support.
Hi, I have over 10 years experience in infrastructure design, implementation, project management and operation support in multinational companies. I can fulfill your requirement with quality and timely manner. Please p Daha Fazla
Hello, I am working as a network technical support for a multinational IT company, I support many companies, and work daily with troubleshooting network issues , I can support your customers with high level support Daha Fazla
I've experience in building Cloud environment at E-just and working for Huawei. i'm mastering these areas CCNA (200-120) CCNP R&S Solsries system administration Advanced Solaris Administration Solaris Network Daha Fazla
HI team, I have 3 year experience in troubleshooting windows computer with a good company in india
I have several years experience in computers and telecom in multi-platform environments. I starting in PC's and networking from their infancy. I am an expert in MS Office XP/2010/13 and MS Windows XP/Vista/7/8.1 and I Daha Fazla