Deliver service and support to end-users using and operating automated call distribution phone
software, via remote connection or over the Internet.
Interact with customers to provide and process information in response to inquiries, concerns,
and requests about products and services.
Diagnose and resolve technical hardware and software issues involving internet connectivity,
email clients, IPTV, VOIP and more.
Research required information using available resources.
Follow standard processes and procedures.
Identify and escalate priority issues per Client specifications.
Redirect problems to appropriate resource.
Accurately process and record call transactions using a computer and designated tracking
Offer alternative solutions where appropriate with the objective of retaining customers’ and
Organize ideas and communicate oral messages appropriate to listeners and situations.
Follow up and make scheduled call backs to customers where necessary.
Stay current with system information, changes and updates
18 freelancer bu iş için ortalamada 165$ teklif veriyor
Able to provide support via email, phone, or chat 24x7x365. US Based, English speaking. Happy to answer specifics around your needs if you would like. Thank you.
Highly motivated and self driven individual, Working experience of 8 years of BPO industry, worked with orgs. like DELL, WIPRO, Converges [url removed, login to view] level of English US accent.
I have been in the computer industry for about 20 years, I have a lot of experience in all forms and would consider myself an expert. I think I would be a good candidate for this position.
I am technical IT support in State Street Bank and previouly in World Bank, specialized in all kind of end user computer support as well as system and network support.