Deliver service and support to end-users using and operating automated call distribution phone
software, via remote connection or over the Internet.
Interact with customers to provide and process information in response to inquiries, concerns,
and requests about products and services.
Diagnose and resolve technical hardware and software issues involving internet connectivity,
email clients, IPTV, VOIP and more.
Research required information using available resources.
Follow standard processes and procedures.
Identify and escalate priority issues per Client specifications.
Redirect problems to appropriate resource.
Accurately process and record call transactions using a computer and designated tracking
Offer alternative solutions where appropriate with the objective of retaining customers’ and
Organize ideas and communicate oral messages appropriate to listeners and situations.
Follow up and make scheduled call backs to customers where necessary.
Stay current with system information, changes and updates
30 freelancer bu iş için ortalamada 169$ teklif veriyor
Highly motivated and self driven individual, Working experience of 8 years of BPO industry, worked with orgs. like DELL, WIPRO, Converges etc.proficient level of English US accent.
I am a technical IT support in State Street Bank and previously in World Bank, I can handle all kind of end user computer problems as well as system and network problems.