Deliver service and support to end-users using and operating automated call distribution phone
software, via remote connection or over the Internet.
Interact with customers to provide and process information in response to inquiries, concerns,
and requests about products and services.
Diagnose and resolve technical hardware and software issues involving internet connectivity,
email clients, IPTV, VOIP and more.
Research required information using available resources.
Follow standard processes and procedures.
Identify and escalate priority issues per Client specifications.
Redirect problems to appropriate resource.
Accurately process and record call transactions using a computer and designated tracking
Offer alternative solutions where appropriate with the objective of retaining customers’ and
Organize ideas and communicate oral messages appropriate to listeners and situations.
Follow up and make scheduled call backs to customers where necessary.
Stay current with system information, changes and updates
30 freelancers are bidding on average $169 for this job
Hi, I am dealing with Technical Support, Server Maintenance, Helpdesk Support and 24x7 webhosting support. We are handling total of 83 remote servers (65 Linux and 18 windows servers). We are handling more than 50 d Daha Fazla
For more about my experience look my personal page [url removed, login to view] .
Hi threre! We are engaged in support of the IT infrastructure of client companies, as well as testing, developing and writing different kinds of software to the needs of clients. Essentially you hire a crew of high Daha Fazla
Hello, I have total 3 years experience in technical support 14 months for ISP named covad now taken over by megapath. 6 months for symantec backup exec and 10 months for MSN. Regards, Srivishnu.K
Hi, I have been working with Remote Technical Support for windows operating system since last two years. I have been working with all the issues related to computers and have more than 2500 resolved cases to my name Daha Fazla
I have several years experience in computers and telecom in multi-platform environments. I starting in PC's and networking from their infancy. I am an expert in MS Office XP/2010/13 and MS Windows XP/Vista/7/8.1 and I Daha Fazla
Hi Team, I have experience of 2.5 yrs in networking domain in Voice and Data field. Following are my qualifications: • CCNA certified engineer along with 2.5+ years of professional experience. • Possesses 2+ Daha Fazla
Hi, We are medium size IT firm based in Pune,India and provides Technical support/ customer support services for IT / NON IT fields. Currently we have projects like technical support on Microsoft products like Shar Daha Fazla
I am having 4 years of system admin experience and technical support experience. I will support through remote also. I am expert in technical support and system admin. I always like to troubleshooting any thing like sy Daha Fazla
Highly motivated and self driven individual, Working experience of 8 years of BPO industry, worked with orgs. like DELL, WIPRO, Converges [url removed, login to view] level of English US accent.
I am an experienced Call Center/ Technical Support Agent that worked for Asus and Amazon in a supervisory role providing Technical support by E-mail and Live Chat Support to end-users. I understand what you would li Daha Fazla
I am a technical IT support in State Street Bank and previously in World Bank, I can handle all kind of end user computer problems as well as system and network problems.
I can support to your end user through remotely Understand their project needs. Explain how your skills and experience make you the right freelancer for the job. Outline how you plan to complete their project and Daha Fazla