Deliver service and support to end-users using and operating automated call distribution phone
software, via remote connection or over the Internet.
Interact with customers to provide and process information in response to inquiries, concerns,
and requests about products and services.
Diagnose and resolve technical hardware and software issues involving internet connectivity,
email clients, IPTV, VOIP and more.
Research required information using available resources.
Follow standard processes and procedures.
Identify and escalate priority issues per Client specifications.
Redirect problems to appropriate resource.
Accurately process and record call transactions using a computer and designated tracking
Offer alternative solutions where appropriate with the objective of retaining customers’ and
Organize ideas and communicate oral messages appropriate to listeners and situations.
Follow up and make scheduled call backs to customers where necessary.
Stay current with system information, changes and updates
9 freelancers are bidding on average $224 for this job
Hi there, I am expert with UNIX / Linux system administration, Networking and Network Security. Please review my past projects. Let me know if you have any questions. Thanks
Hi, I am doing the same job for my company. I am providing technical support to the usa based through remote access. So I can do this work without any difficulties.
Hi, I am experience Service Delivery professional with over 20 years of experience into IT domain like networks, IP, voice etc. I will be able to complete the project with entire satisfaction.
I'm an american, I Live in the US. i have 12 years of IT and tech support experience. I am recently disabled so i need a job to work from home.