Deliver service and support to end-users using and operating automated call distribution phone
software, via remote connection or over the Internet.
Interact with customers to provide and process information in response to inquiries, concerns,
and requests about products and services.
Diagnose and resolve technical hardware and software issues involving internet connectivity,
email clients, IPTV, VOIP and more.
Research required information using available resources.
Follow standard processes and procedures.
Identify and escalate priority issues per Client specifications.
Redirect problems to appropriate resource.
Accurately process and record call transactions using a computer and designated tracking
Offer alternative solutions where appropriate with the objective of retaining customers’ and
Organize ideas and communicate oral messages appropriate to listeners and situations.
Follow up and make scheduled call backs to customers where necessary.
Stay current with system information, changes and updates
Bu iş için 9 freelancer ortalamada $224 teklif veriyor
Hi, I am dealing with Technical Support, Server Maintenance, Helpdesk Support and 24x7 webhosting support. We are handling total of 83 remote servers (65 Linux and 18 windows servers). We are handling more than 50 d Daha Fazla
Hi, I have read your project description and would like to offer my services. I am a certified network consultant having 6 years of relevant experience in various CISCO networking devices in both live and simulated Daha Fazla
Hi there, I am expert with UNIX / Linux system administration, Networking and Network Security. Please review my past projects. Let me know if you have any questions. Thanks
Hi, I am doing the same job for my company. I am providing technical support to the usa based through remote access. So I can do this work without any difficulties.
Hi, I am experience Service Delivery professional with over 20 years of experience into IT domain like networks, IP, voice etc. I will be able to complete the project with entire satisfaction.
You have not clarified the duration of this support. I am basically from network, systems and firewall platforms and have worked on the support role as Network Engineer (SME) for few companies in Singapore where I work Daha Fazla
Hello, I am interested in this technical project posted by you on Freelancer. I am looking out for IT based projects to work on Freelancer and I consider this as a golden opportunity to prove my ability and efficie Daha Fazla
I'm an american, I Live in the US. i have 12 years of IT and tech support experience. I am recently disabled so i need a job to work from home.