Kapalı

Answering email enquiries and manage online chat (Ongoing job)

We are a Children's party and events business - [url removed, login to view] and take orders primarily through email/webform/chat. You WILL NOT need to handle calls, our local agents will handle that. Our incoming emails/chats are LOW volume.

I need help with the following:

- answering of first level customer enquiry emails within 2-4 hours

- escalate questions to supervisor according to work flow via email/chat

- manning of online chat

Expected number of emails a week - 15 to 30

Expected number of chats a day - 3 to 5

Requirements:

1. You should be: an individual or agency that manages in-bound emails for multiple companies;

2. You, or your agents, must be available from 12pm to 12midnight SINGAPORE time to answer emails and chat

3. You, or your agents, will be given canned script and email templates

4. You, or your agents, must be able to work on weekends

Representatives will be required to:

1. Answer emails using templates based on nature of enquiry within 2 to 4 hours

2. Gather lead information;

3. Answer basic questions about the service based on information I provide you

4. Escalate if there are questions that can't be answered;

5. Place orders via our booking engine if the customer is inclined to order immediately.

6. Our supervisors will be available via Skype for clarifications during those hours as well

Please clarify with your relevant experience, will only award after clarifications.

Beceriler: Veri İşleme

Daha fazlasını görün: work for online companies, templates agency, singapore online business, processing orders online, order processing companies, online job for customer service, online job customer service, online job companies, online job agency, online customer service job, online companies to work for, online business singapore, online business on weekends, online business companies, lead agency, email customer service job, customer service online job, customer service job online, business of online, award job, skype customer service chat, online skype chat, online chat service, email skype, order processing service

İşveren Hakkında:
( 0 değerlendirme ) Morocco

Proje NO: #6549818

11 freelancer bu iş için ortalamada 8$/saat teklif veriyor

sensiesl

A proposal has not yet been provided

10$ SGD / saat
(1 Değerlendirme)
0.7
vnmaxstructure

Dir Sir/Madam, My team worked in BPO project, Software Developer, SEOer, Social Network with so little expirence in 5 years! I think that with highest my efforts then We will provide to you a sastifasion! Best Regard Daha fazlası

5$ SGD / saat
(1 Değerlendirme)
0.0
niladrilx

Dear Sir, Greetings from Max Bridge Solution! After going through the project requirement, we are highly interested to extend our candidature. We are a team having a professional who are into this business for a Daha fazlası

10$ SGD / saat
(0 Değerlendirme)
0.0
r0mannn

Hello, I am interested in your project and ready to start. Can work 12 pm to 12 midnight SINGAPORE time every day. Please provide more details about this job before accepting my bid. Thank you

14$ SGD / saat
(0 Değerlendirme)
0.0
citijayamala

I am a trained well experienced person in Customer support :emails. I worked in HDFC bank customer service : Email handling. Hence i know the importance of each customer query, and TAT to be maintained . And also know Daha fazlası

7$ SGD / saat
(0 Değerlendirme)
0.0
Nremo

Dear Madam/Sir, My name is Nremoredjo Juanita and I would love to be part of the team. I already work for another company who provides online support for 2 web-shops. I have enough spare time to provide support f Daha fazlası

7$ SGD / saat
(0 Değerlendirme)
0.0
tuananh1747

I think this project easy for me. Pls contact me via freelancer or skype. Thanks I think this project easy for me. Pls contact me via freelancer or skype. Thanks

3$ SGD / saat
(0 Değerlendirme)
0.0
maydimapilis

I am highly organized. I have a good command of the English language and experience in handling customers/clients. I seek to offer my skills towards the performance of my duties and towards the growth of the organizati Daha fazlası

7$ SGD / saat
(0 Değerlendirme)
0.0
zawaad4u

Over 5 years solid experience in various support roles with international companies; I am a virtual assistant offering a comprehensive range of services: administration and executive assistance, sales and e-marketing s Daha fazlası

9$ SGD / saat
(0 Değerlendirme)
0.0
jeannifer31

Dear Sir/Ma'am, I would like to apply for the posted position. I am new to Freelancer but have been working as an email Support Representative for almost two years now. I have worked as a Client Care Represe Daha fazlası

8$ SGD / saat
(0 Değerlendirme)
0.0
murtazashabbas

I am currently involved in email marketing for various small companies. I work from my laptop and smart phone from where ever I am. I work alone without any agent and have a vigilant system of checking email and inquir Daha fazlası

10$ SGD / saat
(0 Değerlendirme)
0.0