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E-commerce Customer Service Expert Needed

$8-15 USD / hour

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İlan edilme: yaklaşık 1 ay önce

$8-15 USD / hour

I'm in need of a dedicated and skilled customer service expert with at least 5 years of experience to help me manage my e-commerce store's customer service operations. Key Responsibilities: - Handling order tracking and fulfillment - Managing returns and exchanges - Answering customer inquiries - Responding to live chat - Making phone calls when necessary - Reaching out to customers for reviews - Reviewing and auditing invoices from the optometry lab and fulfillment center - Responding to social media messages and comments - Assisting in signing up new affiliates - Conducting influencer outreach Skills and Experience Required: - At least 5 years of experience in customer service, preferably in an e-commerce setting - Proficiency in using Live chat software, Phone call software, and Email software - Experience with Shopify, Richpanel, and Excel is a plus - Excellent communication and problem-solving skills - Ability to multitask and prioritize tasks effectively - Strong attention to detail and ability to work autonomously - Prior experience in handling customer service for a large number of incoming inquiries is highly desired If you meet these criteria and can handle the varied responsibilities of this role, I'd be happy to consider you for this position. Please make sure your bid reflects your level of experience and the quality you can bring to my customer service operations. PS: please read the application attached fully and submit the video answering the questions mentioned on the document.
Proje No: 37995338

Proje hakkında

61 teklif
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Son aktiviteden bu yana geçen zaman 27 gün önce

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61 freelancer bu proje için ortalama $13 USD/ saat teklif veriyor
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Hello Dear Client, As an experienced virtual assistant with a demonstrated aptitude for customer support, my skill set aligns perfectly with your project requirements. More specifically, my proficiency in managing live chats, phone calls, and email correspondence will greatly enhance your e-commerce store's customer service operations. I have successfully handled a high volume of incoming inquiries in the past with great attention to detail, prioritizing tasks effectively for maximum client satisfaction just like you are seeking. Additionally, my familiarity with platforms like Shopify only add value to my candidacy. They equip me with the necessary technical know-how to handle order tracking and fulfilment duties efficiently. In addition, my prior experience in conducting outreach activities such as reaching out to customers for reviews and signing up new affiliates is directly transferable to responsibilities mentioned in your project description. Furthermore, I am not only capable of managing customer service duties but also have other complementary skills that can benefit your e-commerce store. My experience includes social media management on platforms like Facebook and Instagram - something that complements my capability to respond to social media messages effortlessly. Kindly send me a message for further discussions. Warm Regards, Purity
$12 USD 40 gün içinde
5,0 (4 değerlendirme)
6,8
6,8
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As a seasoned expert in the e-commerce industry for more than 18 years, I have honed my skills to answer your call for an experienced customer service professional. Having completed numerous successful tasks similar to yours, I have a deep understanding of the multifaceted demands this job will pose. With a highly analytical and problem-solving mind, I am adept at using various software and platforms like Live Chat software, Phone call software, Shopify, Richpanel and Excel. In addition to efficient time management that ensures tasks are completed on time, my commitment to providing satisfactory services is exemplified in my 712+ positive reviews. I'm confident my communication skills will further enhance your customers' experience. Able to perform under pressure with an exceptional ability to multitask, your customers will not feel neglected as I make it a priority to attend to their inquiries promptly. My competence extends beyond customer interactions. I have successful experience managing orders, social media communications, and conflating with optometry labs fenproducts. I understand the power of virtual networking and how it helps strengthen your brand - this is a trait we can explore together when signing on new affiliates and engaging influencers for your brand's growth. With me handling customer service, satisfaction is guaranteed. So go ahead and entrust your invaluable e-commerce business with me let us embark on this journey together.
$12 USD 40 gün içinde
4,9 (56 değerlendirme)
6,8
6,8
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Having worked as a full-stack developer for 7+ years, I offer a unique blend of technical knowledge and customer-centric approach that can benefit your e-commerce customer service operations. My experience in handling quality assurance, developing effective strategies, and providing seamless user experiences can be a crucial asset to your store. Moreover, I have a strong understanding of the e-commerce domain and all standpoint technologies like MEAN, MERN, along with solid skills in PHP and AWS infrastructure. This puts me in a great position to comprehend your unique operational requirements and proficiently handle tasks ranging from order tracking to multi-channel social media management. Multitasking is one of my core competencies. Combined with my knack for problem-solving and excellent communication skills, I am capable of managing large volumes of customer inquiries adeptly. My proficiency in Live chat software, Phone call software, and Email software would ensure smooth communication Feel free to delve into my project history where you would find instances of my timely deliverance and efficient execution. Given the opportunity I assure you quality service maintained within turn around time. Alongside solutions driven approach using technology stack I bring into table would aid towards optimal functioning of this role!!!
$12 USD 40 gün içinde
4,9 (8 değerlendirme)
5,8
5,8
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Hello there! As a seasoned web developer and designer, I know firsthand how crucial strong customer service is for the success of any e-commerce store. Over the past five years, I've honed my skills in not just crafting beautiful website designs but also managing the end-to-end customer experience through timely and efficient communication. My exposure to various platforms including Shopify and experience with live chat, email, and phone call software equip me to effectively handle order tracking, returns, customer inquiries, and social media engagement - everything your project entails! What's more, I'm well-versed in using Excel for invoicing and auditing, making me a comprehensive fit for this position. Moreover, my expertise in developing websites from scratch for startups makes me resourceful problem solver - a vital attribute for tackling unexpected issues that arise in e-commerce setting. My approach is rooted in high coding standards which aligns well with your need for detailed-oriented talent. I am committed to delivering error-free tasks on time. Lastly, my ability to support my clients round-the-clock adds the element of trust which is essential in customer relationship building. If chosen for this role, I can promise not just my skills but also my dedication towards enhancing your customers' shopping experience. Let's get in touch and discuss how we can take your e-commerce store's customer service operations to the next level!
$8 USD 40 gün içinde
4,9 (24 değerlendirme)
5,8
5,8
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** Get Wow__Start Now and 110% Satisfaction ** Hi, Greetings of the day! I have gone through the job description and understood the requirements. But still, I have some important points and queries to clear out. To provide you with more clear estimates, I need a little bit more information. I'm excited to explore your project in greater detail, so feel free to shoot me a message to discuss this in depth. >. My expertise: UI/UX design/development Frontend development Backend development Database development API Integration/Development CMS/CRM development E-Commerce development Server development Flutter/React native app development SEO/Digital Marketing Expert AI/ChatGPT/Chatbots I am looking forward to connecting with you.  Thanks&Best regards, Rekha Thakur https://www.freelancer.com/u/Rekhathakur https://www.freelancer.com/u/Rekhathakur?review_context_id=36403209&review_type=project&sb=t
$15 USD 40 gün içinde
4,9 (23 değerlendirme)
5,5
5,5
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Hello I have thoroughly reviewed your project description and am confident in my ability to assist you in completing it successfully. I believe it would be highly beneficial to delve deeper into the specifics of the job to determine the most effective way forward. I am open to scheduling an interview at your convenience, and I genuinely appreciate the chance to collaborate with you on this project. Your response is eagerly anticipated, and I'm excited about the prospect of working together. Thank you for considering my proposal. Looking forward to your prompt reply! Best regards Neha!!!
$12 USD 40 gün içinde
5,0 (12 değerlendirme)
5,4
5,4
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I appreciate your attention to detail and the specific criteria you've laid out for this role. Drawing on my extensive eight years of experience in Shopify and my work on over 1800 successful projects, I am confident in my ability to handle the diverse responsibilities that come with managing an e-commerce store's customer service operations. In my time as a web and graphic designer, I've honed important skills like excellent communication, problem-solving, and a commitment to detail. Moreover, I have prior experience working with Live Chat Software, Email Software, Phone Call Software, and using tools like Richpanel and Excel - all necessary skill sets for efficient customer service. To me, great design is not just about aesthetics but about enhancing functionality. This perspective translates into a proactive approach where I always strive to optimize processes and improve user experiences. In addition to fulfilling raw responsibilities enumerated earlier, I can also bring a creative mindset to effectively address other challenges your business might face along the way. I believe that my vast skill set and extensive project exposure make me uniquely suited for this role. Given the opportunity, I would be dedicated to ensuring excellent customer service on your platform while simultaneously finding scope for improvements.
$8 USD 40 gün içinde
4,9 (27 değerlendirme)
5,5
5,5
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Hi We are a team of experienced web developers having 11 years of working experience in the same; we could do your project in 100% of your satisfaction. Let’s discuss more in chat to start immediately. Best Regards Techwelfare
$12 USD 40 gün içinde
4,9 (33 değerlendirme)
5,7
5,7
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Hey Good morning , Just finished reading the brief details and currently going through attached files . I see you have been looking for someone who has experience with these tech stacks eCommerce, Operations Management, Customer Retention, Inventory Management and Customer Support. I will request you to review my profile, skills, projects and customer feedbacks to confirm that I will be good fit for this job. I would like you to start the chat so we can discuss the project in detail and we will see how it goes. Questions: 1. These are all the requirements? If not, Please share more detailed requirements. 2. Do you currently have anything done for the job or it has to be done from scratch? 3. What is the timeline to get this done? Why Choose Me? 1. I have done more than 250 major projects only on freelancer.com. 2. I have not received a single bad feedback since last 5-6 years. 3. You will find 5 star feedback on last 100+ major projects which shows my clients are happy with my work. Portfolio: https://www.freelancer.com/u/AwaisChaudhry Timings: 9am - 9pm Eastern Time (I work as a full time freelancer) Thanks and regards, Awais
$25 USD 27 gün içinde
4,8 (1 değerlendirme)
5,3
5,3
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Dear Joy N.,   We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time.   We are 25 years in this business and our technical specialists have strong experience in Customer Support, eCommerce, Inventory Management, Customer Retention, Operations Management and other technologies relevant to your project.   Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews.   Please contact us via Freelancer Chat to discuss your project in details or let's appoint time for Zoom meeting to meet and discuss your project in details.    Best regards, Sales department Tangram Canada Inc.   
$25 USD 5 gün içinde
3,3 (21 değerlendirme)
6,9
6,9
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Hello, I hope you are well. I have a extensive experience of over 17 years in the US real estate and Virtual Assistant positions. I have worked for a Mortgage Co. based in West Palm Beach, FL, in loan resolutions and home retention positions tenure 4 years. I have also worked for a Miami based realtor and a Mortgage House based in North Carolina on FSBO / Expired listings for a tenure of 6 months, and my last position was with a National Real Estate Auction firm based in CA for Client and Asset Acquisitions tenure 4 years. 1)I have previously worked on CRM's like Costar, MOJO and Vulcan7(Real Estate Campaign's). 2)I have also worked on data research and data scrapping projects via costar, crexi, zillow and loopnet. 3)I can start asap I believe I can get the job done with utmost importance and due diligence. Thank you for reviewing my bid, and thank you for posting your project requirement.
$15 USD 40 gün içinde
4,7 (2 değerlendirme)
3,9
3,9
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Hi there! Melvin here, a Customer Service veteran with over 20 years experience in the field. In carefully reading your job responsibilities, I'm confident that I can excel in this role. With copious amounts of firsthand experience in dealing with clients, along with tools from Live Chat, Phone & Email software, I know I'm the one you're looking for. I'm also based in Canada & a native English speaker - that helps customers have more seamless conversations with your company. Happy to chat further! Melvin
$12 USD 40 gün içinde
5,0 (3 değerlendirme)
2,4
2,4
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As an e-commerce professional with more than a decade of experience, my team at TYM Solutions is well-versed in handling high-volume customer service inquiries. With specific expertise focused on order tracking, returns and exchanges, live chat management, and social media communication, I can efficiently and effectively handle all the tasks outlined in your project description. Having worked with Shopify, Richpanel, and Excel extensively, I'm not only proficient but also adept at leveraging technology to streamline processes. Communication is key in customer service, and I take immense pride in my ability to clearly understand and address customer inquiries. I've honed my multitasking skills to ensure that each customer gets my full attention - from responding promptly to inquiries to making important phone calls while maintaining details of optometry lab invoices. My strong attention to detail will help me spot any discrepancies in orders or invoices and rectify them promptly. My commitment to delivering quality work aligns perfectly with your expectation for excellence. At TYM Solutions, we genuinely believe that every project is personal, which means your e-commerce store's success will be our topmost priority. Choose us to bring efficiency, professionalism, and above all value for money to your customer service operations. Let's embark on this journey together!
$12 USD 40 gün içinde
5,0 (1 değerlendirme)
2,2
2,2
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Dear, I hope you're doing well. After reviewing your project requirements, I'm excited to share how our digital marketing services, powered by cutting-edge tools, can elevate your brand. I specialize in crafting impactful digital marketing services like: content marketing, social media marketing, SEO, PPC ( Social Ads & Google AdWords) Youtube Marketing Pinterest Marketing Quora Marketing Feel free to reach out for more information. Best regards, Nitin P
$12 USD 40 gün içinde
4,4 (1 değerlendirme)
2,2
2,2
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I am excited to apply for the Customer Support Representative position at VivaRays. With over five years of customer service and sales experience, I am eager to contribute to your mission of promoting holistic well-being. My background includes proven success in customer support and sales roles, along with proficiency in Shopify, CRM systems, and productivity platforms. I am dedicated to living a purpose-driven life and embodying VivaRays' core values. Thank you for considering my application. I am enthusiastic about the opportunity to join the VivaRays team and help customers experience the benefits of living in harmony with nature's cycles. Sincerely, Golam
$8 USD 40 gün içinde
5,0 (1 değerlendirme)
2,2
2,2
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Hello, Good day. I am Debashish Das. I know a customer-focused professional who possesses a strong sense of urgency concerning client satisfaction. I have superb interpersonal and communication skills, coupled with excellent relationship-building capabilities and excellent negotiating abilities. I have a track record of creating a work culture that rewards teamwork and cooperation. As an experienced Executive/Customer support manager, I fully understand the importance of appearance and behavior in creating a positive impression in a face-to-face or virtual role (live chat or email support). I work hard at appearing professional, well dressed and well-spoken. My areas of expertise are precisely those that your company is looking for in an applicant, namely, Executive/Customer support manager, identifying customer requirements and providing knowledgeable advice to fellow customers. I am looking to join an ambitious company that is looking to recruit talented people who get results. Experience: Worked as a "Customer support executive" at DTDC Australia PVT LTD. PLEASE PM ME FOR PROVEN RECORDS. Thanks, Debashish
$8 USD 40 gün içinde
5,0 (3 değerlendirme)
1,6
1,6
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Hi, I can do it in the next few hours by working on it right now. Message me for detailed discussion. Thanks and Looking forward:). For more information, visit my profiles and reviews for assessing my credibility. You can look my freelancer.com profile in the given link. Here is my profile link: https://www.freelancer.com/u/professorxwriter Regards, Muhammad Azam
$8 USD 1 gün içinde
0,0 (0 değerlendirme)
0,4
0,4
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With over 7 years of experience in WordPress and eCommerce development, I'm not only capable of managing and maintaining your Shopify store's customer service operations effectively but also providing you with a seamless integration into the platform. Having worked extensively with WooCommerce, I understand the nuts and bolts of online retail and can streamline its complexities for optimum productivity. Furthermore, my fluency with Live chat, Phone call, and Email software will effortlessly assist me in handling all your customer inquiries and concerns. A core aspect of an e-commerce expert lies within troubleshooting issues. I'm skilled in PHP Laravel backend integration- allowing me to audit invoices from fulfillment center proficiently and helping me address them if needed. My experience ensuring a responsive design catering to various screen sizes would enhance your customers' experiences on social media platforms as well. Lastly, my passion for evolving my impeccable skill set drives me to continuously learn about new developments in WordPress, Elementor, and customizing software related to online retail spaces. Committed to client satisfaction, delivering top-notch quality ensures your faith in selecting me is worth it; even for a versatile role like this one. Reach out today to discuss further how we can transform your business together! Your success is my priority.
$12 USD 40 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
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In the realm of customer service, experience is everything, and I have over half a decade of it under my belt. Not only have I worked in the field for a substantial amount of time, but I’ve also done so in an e-commerce setting, making me intimately familiar with the ins and outs of managing customer needs in this specific context. My proficiency in live chat software, phone call software, email tools, Shopify, Richpanel, Excel - these skills have been honed through many moments of multitasking and prioritization throughout my career. What sets me apart from other candidates is not just my skills, but also my attitude. You need someone who can handle a large number of incoming inquiries - that's me. As an organized Virtual Assistant with excellent time management and problem-solving abilities, I'm seasoned at managing multiple tasks while providing exceptional support to clients like yourself. Finally, let's talk about adaptability. Working with optometry labs and fulfillment centers would be a seamless process for me as I've thrived in fast-paced and dynamic work settings throughout my career. Your project needs an expert who can handle diverse obligations, shift gears seamlessly and anticipate needs- that’s me! Choose me to efficiently manage your customer service operations; hinge on my experience and commitment to bring outstanding value to your Shopify store's customer service operations.
$12 USD 40 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
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Hi there, I am all in to apply for the customer service expert role you have posted. With over 5 years of experience in e-commerce customer service, I believe I have the skills and expertise to excel in this position and provide exceptional support for your online store. I am well-versed in handling a wide range of responsibilities, including order tracking, returns and exchanges, customer inquiries, live chat, phone calls, review outreach, invoice auditing, social media management, and affiliate onboarding. I am proficient in using various software and tools, such as Shopify, Richpanel, and Excel, to ensure efficient and effective customer service operations. My strong communication and problem-solving skills, combined with my ability to multitask and work autonomously, make me an ideal candidate for this role. Here is the link to my portfolio kindly have a look to get an idea of expertise. https://www.freelancer.com/u/inamfaisal3 Best Regards, -Syed
$12 USD 20 gün içinde
0,0 (0 değerlendirme)
0,0
0,0

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