We are currently developing a website which will offer web hosting. We want to offer 24/7 live chat and email response on our website to our web hosting clients
1.) Handle Pre-Sale Questions
2.) Start PROACTIVE chats with clients browsing out site ( Meaning that you will pull a client into a chat while they are looking at our website )
3.) Handle Billing Questions ( We use [url removed, login to view] )
4.) Handle Refunds
5.) Handle Support Questions
6.) Staff Yahoo and AIM along with our live chat on our website ( we will give you screen names for Yahoo and AIM )
7.) You MUST respond to ALL support emails within 20 minutes MAX ( All emails are logged, and time stamped )
1.) Experienced with cPanel / Whm
2.) Experienced System Admin
3.) Provide 24/7 Staffing
4.) Have a priority phone number for me to call 24/7 to speak directly with the person staffing live chat at that present moment.
Here is the part that we can not stress enough… We need someone who can be online every minute of every single day! We promise you that we will check at least twice per day everyday at different hours to verify that you are online AND that you are answering chat requests in a timely manner.
We will use [url removed, login to view] to handle all money transfers. We will cover all escrow fees. This is the only method we will accept for payment.
We are NOT looking for individual freelancers, but an established company. ( Obviously one person can not be available 24/7 )
Your bid is to provide all of the above requirements for our website PER MONTH. We expect discounts since we are purchasing months of service at a time.
IMPORTANT -- If we catch you offline, or not responding to chat request, or get complaints about your service, we may terminate our deal with you and put the payment which would be in escrow into immediate arbitration to get our money back. We need someone very reliable! Do not bid if you can not deliver
In your PERSONALIZED bid please put “ We can staff your live chat every single minute of every day 24/7 ” to verify that you understand what we are asking for. Failure to put that and your bid will be rejected