English-Speaking Client Support Liaison -- 3

$750-1500 USD

Closed

Posted 7 days ago

$750-1500 USD

Paid on delivery

I need a confident English speaker who can sit in on our video calls with clients, handle their questions in real time, and relay anything important back to the engineering team. The focus is pure client support—no sales pitch—so clear explanations, patience, and a friendly tone matter more than closing deals. A basic grasp of software development terms is enough; if you have hands-on coding experience, even better, because it will help you pick up the context faster. The role is full-time and starts at USD 1,200 per month, with room to grow as you demonstrate reliability and initiative. You will join scheduled Zoom or Google Meet sessions, clarify requirements, and produce concise summaries so our developers can jump straight into problem-solving. Key deliverables each week: • Attend all assigned client video meetings on time • Provide immediate, accurate answers or note items that need follow-up • Deliver written meeting summaries within 24 hours If you are articulate, organised, and enjoy helping clients feel heard and supported, I’m ready to talk.

Project ID: 40553779

About the project

7 proposals

Remote project

Active 5 days ago

Looking to make some money?

Email address

Benefits of bidding on Freelancer

Set your budget and timeframe

Get paid for your work

Outline your proposal

It's free to sign up and bid on jobs

7 freelancers are bidding on average $1,093 USD for this job

@trm66614

I would love to support your clients with clear and friendly assistance. As an English speaker, I can engage confidently during Zoom calls to address client questions effectively. My background in software development also enables me to understand the terminology needed to clarify any technical issues. I can summarize discussions accurately and promptly so your team is informed and ready to resolve problems. Consistency is key, and I prioritize attending meetings on time while delivering notes within the required timeframe. What specific software terms would help me support your clients better? How can I ensure that I meet client expectations during calls? What specific software development terms should I be familiar with? Is there a preferred format for the meeting summaries? Looking forward to collaborating with you!

$750 USD in 14 days

0.0

(0 reviews)

0.0

@Nuel24

Great client support isn't about having all the answers it's about making clients feel understood while ensuring your engineering team receives the right information the first time. From your brief, you're looking for someone who can bridge the gap between technical discussions and client expectations, keeping meetings productive without drifting into sales conversations. I've worked in client-facing roles where clear communication, active listening, and structured follow-ups were essential. I'm comfortable translating technical conversations into concise, actionable summaries, asking the right clarifying questions, and ensuring nothing important gets lost between the client and the development team. ✔ Attend Zoom and Google Meet calls professionally and on time ✔ Explain concepts clearly without overcomplicating technical discussions ✔ Capture requirements, action items, and open questions accurately ✔ Deliver organized meeting summaries within 24 hours ✔ Communicate effectively with both clients and engineers to keep projects moving My goal is simple: give your clients confidence that they're being heard while giving your developers the clarity they need to focus on building solutions instead of deciphering meeting notes. One question: What types of software projects will I primarily be supporting (SaaS, web applications, mobile apps, or a mix of different products)?

$825 USD in 5 days