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Customer Happiness Specialist - eCom Store - Full Time(3 US freelancers)

We are a rapidly growing Social E-Commerce company, creating innovative women's must need products from the ground up.

Here at our company, we believe in doing things a little different. We think outside the box, push boundaries and carve out a new way of thinking as well as best practice.

We care as much about our team as we do our customers. So the cornerstone of our company is total customer focus to ensure the best possible purchasing and after-care experience.

If this sounds exciting to you, or you’re a flamingo in a flock of pigeons and you can hit the ground running, then we want to hear from you...

We are looking for Full Time Customer Service Specialist.

Job Description:

1) Answer customer service inquiries via email, live chat and Facebook in less than 12 hours (This KPI is very important)

2) 45-48 hours per week and able to work on weekdays and weekends.

3) $3 per hour during 3 months probation, after you have passed the probation we will assess you based on your performance

4) Full online job based from your home and needs to be always on Skype during designated office hours

5) We require excellent written communication skill in English

6) Fast and stable internet connection

7) Being social media savvy is an advantage

*We reserve the right to shorten the probation due to lack of performance, attitude, inability to reach KPI etc

Evaluation criteria for 3 month probation

1) Logic in answering customer questions

2) Tone, grammar, spelling

3) Able to achieve KPI

4) Promptness in replies

5) Follow up skills with internal staff and customers

Beceriler: Müşteri Hizmetleri, Müşteri Desteği, İngilizce (Amerikan)

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İşveren Hakkında:
( 0 değerlendirme ) Secaucus, United States

Proje NO: #17893308

Bu iş için 8 freelancer ortalamada $4/saat teklif veriyor

VOTIKO

Hi we are expert in customer support service. we can help you with best customer support for ecom store. Votiko is established in 2004. Votiko has 45+ superstar telemarketers Team available to provide telemarketi Daha Fazla

$6 USD / saat
(4 Değerlendirme)
4.3
HardWorker1989

Hi there. My name is Hex and I will be your Social Media Customer Service Representative today :) Please take a moment to learn about me as I will be helping you today with your post regarding Social Media Custom Daha Fazla

$3 USD / saat
(3 Değerlendirme)
3.8
InternationalBPO

Hi we are expert in customer support service for ecommerce store. 24X7 BPO is professional telemarketing company established since 2004. We have a team of superstar telemarketers expert in selling / lead generati Daha Fazla

$6 USD / saat
(2 Değerlendirme)
3.3
bpo0995

Hi I have been working with Ecommerce businesses for the last 8 years to handle their phone support, live chat and email support. I have dealt with placing orders, processing orders, accounting, complaints and ov Daha Fazla

$3 USD / saat
(2 Değerlendirme)
1.6
expertserv

Hello Sir, Ready to start ASAP. I already have a US phone line to make phone calls with good voice quality. Would you like to have sample voice file of mine to review my speech and accent? I am a professiona Daha Fazla

$3 USD / saat
(1 Yorum)
0.6
carlos050698

Hello, I have a lot of experience in customer service and being virtual assistant, I have high level of using Microsoft office programs, high level English and native Spanish fluency. I can manage accounts and I have w Daha Fazla

$3 USD / saat
(0 Değerlendirme)
0.0
chengsam93

I am a very dedicated, motivated, and experienced Virtual Assistant. I have done past projects for customer support/services, I have BPO experience, and I also have IT experience. I'm available 24/7, mainly during U.S. Daha Fazla

$5 USD / saat
(0 Değerlendirme)
0.0
relharissi

have over 5 years of experience in the Marketing and Customer Services sector within the U.K, U.S, and French markets. I was trained at large Firm in the U.S and served as Team Leader for over 2 years. I can provid Daha Fazla

$4 USD / saat
(0 Değerlendirme)
0.0