İptal Edildi

Hospitality Guest Agent for Vacation Rental Properties!

Description

You will be taking care of:

- guest correspondence on airbnb, [login to view URL], vrbo, and other websites we have

- taking phone calls from the guests

- arranging housekeeping in between check-in and outs

- submitting claims and following up

- any relocation or cancellation of reservations

- other guest-related correspondence and services!

You can work remotely, but also can travel around to visit each properties (incentives and bonus provided).

Your hours can be flexible, but most guest inquiries come during the weekends. You will be working part to full-time.

We have about 8 properties, but over 60+ listings. We're looking to expand and in need of people who can grow together!

Responsibilities

- Create 100% customer satisfaction by offering friendly and sincere hospitality.

- Great guest and offer assistance at the front desk at check-in and check-out.

- Process guest registration and make reservations.

- Provide outstanding customer service via phone calls, emails and in-person interactions with all guests.

- Identify guest needs, create solutions and ensure a positive experience.

- Establish, develop and maintain positive customer relationships.

- Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.

- Follow all procedures, guidelines and policies.

- Utilize various software systems to optimize efficiency and performance.

Requirements

- Proven experience as a Guest Service Agent or equivalent experience

- Excellent customer service, listening and phone etiquette skills

- Ability to handle customer situations in a polite, professional and timely manner

- Advanced communication and problem resolution skills

- Excellent time management, organizational skills and ability to multi-task

- Ability to work independently and/or in a team environment

- Strong computer, typing and Office (Excel, Word, PowerPoint) skills

- Familiarity with Customer Relationship Management (CRM) systems

- Hands on experience with office machines (e.g. phones, printers, etc.)

- Minimum high school diploma; AA, BS/BA degree preferred

Beceriler: Airbnb, İletişim, Müşteri Hizmetleri, Müşteri Desteği, İngilizce (Amerikan)

Daha fazlasını gör: vacation rental calendar software, vacation rental software airbnb, vacation rental software, accounting for vacation rental properties, vacation rental channel manager, streamline vacation rental software cost, vacation rental accounting quickbooks, vacation rental accounting software, vacation rental website template, call center agent timesharing outbound job description, vacation rental web design, javascript vacation rental booking software, vacation rental sites, vacation rental website ideas, free vacation rental listing, free vacation rental listings, post vacation rental free, free web site designs vacation rental homes, vacation rental contract template, php sql scripts vacation rental calendar

İşveren Hakkında:
( 6 değerlendirme ) Philadelphia, United States

Proje NO: #17834214

Bu iş için 22 freelancer ortalamada $564 teklif veriyor

Excelentt

I have used Airbnb, booking and gumtree before. - Proven experience as a Guest Service Agent or equivalent experience I have worked as a Receptionist for a local Hotel - Excellent customer service, listening and p Daha Fazla

$250 USD in 7 gün içinde
(35 Değerlendirme)
6.3
VOTIKO

Hi we are expert in customer support and help desk support. we will help you with best customer support for rental vacation properties. Votiko is established in 2004. Votiko has 45+ superstar telemarketers Team a Daha Fazla

$555 USD in 10 gün içinde
(4 Değerlendirme)
4.5
InternationalBPO

Hi we are expert in customer support and hospitality support. we have experience to provide helpdesk support to rental properties / hotels and many other business. we will handle all your customer very professionall Daha Fazla

$833 USD in 10 gün içinde
(3 Değerlendirme)
3.3
funnyhoney

Worked in the luxury vacation rental sector for Australian brand Cocoon Luxury Properties. PMP certified IT project manager, MBA in marketing, business analyst, market researcher,writer, proficient in the field of b Daha Fazla

$666 USD in 30 gün içinde
(3 Değerlendirme)
3.7
revival786

Hi there, I am a professional in providing high quality writing service. I am highly interested in this project and I will love to assist you. Regards, Revival

$555 USD in 10 gün içinde
(1 Yorum)
1.8
VirtualBrainInc

Hello, I have briefly read the description on Hospitality-Guest-Agent-for-Vacation , and I can deliver as per the requirements however I need us to discuss for more clarity on the details, deadline and budget as wel Daha Fazla

$277 USD in 10 gün içinde
(1 Yorum)
0.4
aiza1015

Hi there I met most of your requirements, skype me at benedickgarcia02@[login to view URL] I want to know more about the job. I'm willing to work for you maam/sir.

$555 USD in 10 gün içinde
(0 Değerlendirme)
0.0
MariPei

Hello, I believe that you looking for a qualified Specialist. We have hundreds of skilled staff for you. -You work with staff directly and pay as low as $3+/hr or by commission -Use our Dialer or your own. -Track Daha Fazla

$555 USD in 10 gün içinde
(0 Değerlendirme)
0.0
remarramos02

I've worked in the BPO industry for more than 11 years, most of my employments I've worked as Customer Service Representative (Inbound, Outbound, Email and Chat Support. I've worked for the same job in the past using Daha Fazla

$583 USD in 10 gün içinde
(0 Değerlendirme)
0.0
$833 USD in 3 gün içinde
(0 Değerlendirme)
0.0
anamarieabayata

I have 5 years experience in call center industry and I'm an I.T person. I can do multi tasking and self motivated person.

$500 USD in 10 gün içinde
(0 Değerlendirme)
0.0
bcdickerson

I have an extensive customer service background. I am used to multitasking, and love making my clients happy. I treat guests, like I would want to be treated, and ensure everything is smooth.

$555 USD in 15 gün içinde
(0 Değerlendirme)
0.0
anemonezare

I'm Anemone. I have an MBA (Market Strategy), and also took some additional courses to specialize in tourism. I live in Tbilisi (Georgia). I'm working for a travel agency as a tour manager for the last 9 years. I check Daha Fazla

$555 USD in 10 gün içinde
(0 Değerlendirme)
0.0
techobrie

hi sir we can do hsopitality guest agent for vacation High Quality + Fast Speed = Excellent Result + Business Success, this is my working style. I have gone through your Job post and I can understand your job requi Daha Fazla

$260 USD in 10 gün içinde
(0 Değerlendirme)
0.0
$250 USD in 3 gün içinde
(0 Değerlendirme)
0.0
monicasia

Hello, I’ve been on a customer service industry for almost 8 years. I know how to handle different types of customers. I’m willing to learn and i’m a hardworking person. Relevant Skills and Experience Worked as a cu Daha Fazla

$555 USD in 5 gün içinde
(0 Değerlendirme)
0.0
Suzie201

Hard worker

$555 USD in 10 gün içinde
(0 Değerlendirme)
0.0
pluckedchicken

Hi, I am a native English speaker with a Masters degree in Mass Communications. I have over 10 years of Communications experience. I have also interned for around 6 weeks in the past with a resort in Thailand. I woul Daha Fazla

$722 USD in 30 gün içinde
(0 Değerlendirme)
0.0
$777 USD in 10 gün içinde
(0 Değerlendirme)
0.0
ProfessionalVibe

I am a new freelancer and I am eager to work. I am a native English speaker with an extensive professional background and I am customer obsessed. I will complete your job with high quality and on time.

$638 USD in 10 gün içinde
(0 Değerlendirme)
0.0