You will be taking care of:
- guest correspondence on airbnb, [login to view URL], vrbo, and other websites we have
- taking phone calls from the guests
- arranging housekeeping in between check-in and outs
- submitting claims and following up
- any relocation or cancellation of reservations
- other guest-related correspondence and services!
You can work remotely, but also can travel around to visit each properties (incentives and bonus provided).
Your hours can be flexible, but most guest inquiries come during the weekends. You will be working part to full-time.
We have about 8 properties, but over 60+ listings. We're looking to expand and in need of people who can grow together!
- Create 100% customer satisfaction by offering friendly and sincere hospitality.
- Great guest and offer assistance at the front desk at check-in and check-out.
- Process guest registration and make reservations.
- Provide outstanding customer service via phone calls, emails and in-person interactions with all guests.
- Identify guest needs, create solutions and ensure a positive experience.
- Establish, develop and maintain positive customer relationships.
- Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Follow all procedures, guidelines and policies.
- Utilize various software systems to optimize efficiency and performance.
- Proven experience as a Guest Service Agent or equivalent experience
- Excellent customer service, listening and phone etiquette skills
- Ability to handle customer situations in a polite, professional and timely manner
- Advanced communication and problem resolution skills
- Excellent time management, organizational skills and ability to multi-task
- Ability to work independently and/or in a team environment
- Strong computer, typing and Office (Excel, Word, PowerPoint) skills
- Familiarity with Customer Relationship Management (CRM) systems
- Hands on experience with office machines (e.g. phones, printers, etc.)
- Minimum high school diploma; AA, BS/BA degree preferred
Bu iş için 22 freelancer ortalamada $564 teklif veriyor
Hi there, I am a professional in providing high quality writing service. I am highly interested in this project and I will love to assist you. Regards, Revival
Hi there I met most of your requirements, skype me at benedickgarcia02@[login to view URL] I want to know more about the job. I'm willing to work for you maam/sir.
I have an extensive customer service background. I am used to multitasking, and love making my clients happy. I treat guests, like I would want to be treated, and ensure everything is smooth.
I am a new freelancer and I am eager to work. I am a native English speaker with an extensive professional background and I am customer obsessed. I will complete your job with high quality and on time.