Hi,
I have been into customer support for 15 years and later moved on to dispatch in transport CA region, rose from a team of 3 drivers to a team of 10 drives in Tracy, Trucking company name Blue Hawk Inc, booked loads for next day morning and remaining part of day, keeping time and distance management of around 200 miles radius from Tracy CA. Maintained backend timings and essential information at the websites of transport service providers like JB Hunt, CSX (now Evans), Schneider and hub transport.
Also handled booking loads at power Dat and Ch Robinson.
Effectively handles team of 10 drivers, ensured drives pulled out loads from yard in time, escalated issues to vendors if any such as PO issues, driver getting delayed due to traffic ( keeping SLA parameters) , handles via email and phone calls.
I have high speed broadband a fast Windows 10 desktop, android fones and an IP Phone to accomplish the tasks efficiently.