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I need an experienced agent who can handle incoming and outgoing WhatsApp messages exclusively through text. Most interactions will revolve around standard customer-service questions—order status, basic troubleshooting, and follow-up confirmations—so a calm, friendly tone in clear Bahasa Indonesia is essential. You will log in to our WhatsApp Business account during agreed shifts, reply promptly, tag each conversation in our simple CRM, and escalate any complex case to my in-house team. Video calls are not part of this role; your entire focus is on written chat accuracy and speed. Deliverables • Real-time text responses during shift hours • Daily chat transcript exported to CSV or PDF • Summary report of common issues and any escalations A successful hand-over will be complete when I can see one full week of transcripts with a response time consistently under five minutes and customer satisfaction notes above 90 %.
Proje No: 40058291
52 teklifler
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52 freelancer bu proje için ortalama $19 USD/ saat teklif veriyor

Dear Sir, With over 15 years of proven success as a Virtual Assistant and Project Manager, I bring deep expertise, precision, and a commitment to delivering high-impact results. I specialise in Web Project Management, Social Media Management, Automation, and Executive Virtual Assistance, offering fully tailored solutions that align with your goals. As a PMP-certified professional, I ensure every project runs seamlessly with strong focus on quality assurance, workflow optimisation, and timely delivery. My technical background in Mobile App Development further enhances my ability to manage digital projects end-to-end. I also provide expert support in ChatGPT/AI workflows, data entry, research, and content optimisation. My toolkit includes WordPress, Drupal, JIRA, ClickUp, Markup, Slack, Loom, Salesforce, and leading SEO platforms like RankMath, Google Analytics, Ahrefs, Surfer, and Ubersuggest. Whether you need ongoing support or a dedicated professional to handle a short-term challenge, I’m here to bring reliability, creativity, and efficiency to your project. I would be delighted to discuss how I can help you achieve outstanding results. Best regards
$15 USD 40 gün içinde
7,3
7,3

With years of experience as a virtual assistant, I am confident in my ability to excel in this project. As a forex trader and account manager, I have honed my skills in accuracy, speed, and maintaining a calm demeanour even in high-pressure situations. This is crucial for effective customer support, especially when handling standard queries and providing troubleshooting assistance. My fluency in Bahasa Indonesia guarantees clear communication with your customers. In terms of systematic organization and detailed reporting, my proficiency in utilizing CRMs (customer relationship management) and transcribing large amounts of information will be invaluable. I can ensure that every interaction is logged accurately for easy reference and swift escalations for complex issues. Above all, I am result-driven. I understand the importance of response time and customer satisfaction so incorporating that into our chat support will not be a problem. You can count on me to provide you with daily comprehensive transcripts as well as summary reports on common issues along with necessary escalations. Let's work together towards achieving your targeted results - consistent response time under five minutes and satisfying note above 90%.
$20 USD 40 gün içinde
4,2
4,2

Dear Client, Good afternoon . How are you? I hope this proposal finds you well. I'M A CERTIFIED & EXPERIENCED EXPERT This is to inform you that I have KEENLY gone through your project description, CLEARLY understood all the project requirements as instructed in your project proposal and this is to let you know that I will perfectly deliver as desired. Being in possession of all stated required skills, (Adobe Flash, Troubleshooting, Virtual Assistant, Transcription, Time Management, Customer Service, Project Management, Customer Support, CRM and Copywriting), as this is my field of professional specialization having completed all certifications and developed adequate experience in the respective field, I hereby humbly request you to consider my bid for professional, quality and affordable services that meet all your requirements. I always guarantee timely delivery and unlimited revisions where necessary hence you are assured of utmost satisfaction when working with me. Please send me a message so that we can discuss more and seal the project. THANK-YOU & WELCOME.
$50 USD 40 gün içinde
1,0
1,0

I’m the right candidate for this project due to my accuracy, speed, and ability to follow instructions carefully. I handle data efficiently, stay organized, and ensure every task is completed correctly and on time.
$20 USD 40 gün içinde
0,0
0,0

As a Project Manager with over a decade of experience, I believe I am the right fit for your WhatsApp Customer Chat Support project. Although my background lies in managing and scaling ML and data pipelines, the core principles of my work align perfectly with the needs of your chat support role - promptness, clear communication, efficient handling, and above all, customer satisfaction. My ability to drive projects to success can be witnessed from my consistent delivery of high-quality work within strict deadlines - something crucial when addressing customer queries in real-time. My approach demonstrates precise tagging, smooth escalation processes, and comprehensive reporting - following which you'll receive meticulously detailed daily chat transcripts as well as summary reports on key learnings and any escalated issues. In addition to my professional skill-set, I also speak fluent Bahasa Indonesia which would further enhance our communication efficiency with your customers. Completing a full week of transcripts with a response time under 5 minutes and maintaining customer satisfaction notes above 90%? With my expertise, this goal becomes not just attainable, but even surpassable. With me onboard, you can trust that your WhatsApp customer support will be nothing short of excellent. Let's get this tailored solution rolling!
$25 USD 90 gün içinde
0,0
0,0

I am an experienced customer-service agent skilled in fast, accurate text-based communication. I can manage your WhatsApp Business inbox during scheduled shifts, provide friendly and clear responses in Bahasa Indonesia, tag each conversation properly in your CRM, and escalate complex cases to your internal team. I will deliver real-time replies within five minutes, daily chat transcripts in CSV or PDF, and a weekly summary of common issues to support continuous improvement. My focus is consistency, calm communication, and maintaining customer satisfaction above 90%.
$20 USD 40 gün içinde
0,0
0,0

Hi, I have experience handling customer chats and can manage WhatsApp text-based support with fast, accurate, and friendly responses in clear Bahasa Indonesia/Melayu. I’m comfortable answering order-related questions, basic troubleshooting, and follow-up confirmations while maintaining a calm and professional tone. I can log in during agreed shift hours, tag conversations properly, escalate complex cases, and provide daily transcripts (CSV/PDF) along with a summary of common issues. I’m reliable, quick to respond, and focused on maintaining high customer satisfaction. Ready to start anytime.
$20 USD 40 gün içinde
0,0
0,0

Hi there, I would love to help you with your WhatsApp Customer Chat Support. Although I am new to freelancing, I am very polite, a fast typer, and have excellent communication skills. I am available to start immediately and will follow your instructions carefully to ensure your customers are happy. I am eager to learn and would appreciate the opportunity to prove my reliability. Thank you!
$16,67 USD 40 gün içinde
0,0
0,0

I have been working in IT Support - working as Senior Manager IT , Have different Whatsapp group for technical problems between employees and vendors to coordinate and finish work on time , could reply on whatsapp promptly and take out reports as you have mentioned, will i be shown what needs to be done ( nature of work ) and daily what will be timings to work on this ? Would like to take this work.
$20 USD 40 gün içinde
0,0
0,0

I’m a creative content maker with experience in writing, editing, and designing simple, engaging posts. I understand how to match your brand tone and produce clean, high-quality content that attracts attention. I’m reliable, quick to learn, and committed to delivering work on time.
$18 USD 40 gün içinde
0,0
0,0

Hello! My name is Enita, and I’m excited to apply for your WhatsApp Customer Support role. With 12+ years of experience in communication, education management, and real-time stakeholder handling, I bring a calm, structured, and customer focused approach to every interaction. I manage high volume messages daily with fast, accurate written communication in clear, warm Bahasa Indonesia. I’m also skilled in tagging, documentation, and escalation through simple CRM tools. As a school principal and team lead, I’m used to responding quickly to parents, students, and partners very similar to customer-service chat flow. Why I’m a strong fit: ✔ Fast response time: consistently under five minutes. ✔ Excellent written Bahasa Indonesia: clear, friendly, concise. ✔ Calm, professional tone: experienced with sensitive cases. ✔ Accurate tagging & documentation: reports, logs, CSV/PDF exports. ✔ Smart escalation: knowing when and how to escalate effectively. Availability: Flexible with structured shifts, including evenings/weekends, and can adapt to your time zone. Rate: $18–22/hour depending on schedule. Thank you for considering my application. I’m confident I can deliver fast, friendly, and reliable WhatsApp support from day one. I look forward to working with you!
$20 USD 20 gün içinde
0,0
0,0

As i am a financial advisor and provide services on Whatsapp and call including customer care i believe i am a very good fit for this.
$19,90 USD 40 gün içinde
0,0
0,0

Hii, I have experience handling customer chats and can manage WhatsApp text-based support with fast, accurate, and friendly responses in clear Bahasa Indonesia/Melayu. I’m comfortable answering order-related questions, basic troubleshooting, and follow-up confirmations while maintaining a calm and professional tone. I can log in during agreed shift hours, tag conversations properly, escalate complex cases, and provide daily transcripts (CSV/PDF) along with a summary of common issues. I’m reliable, quick to respond, and focused on maintaining high customer satisfaction. Ready to start anytime.
$20 USD 40 gün içinde
0,0
0,0

am highly organized, detail-oriented, and experienced in handling text-based customer interactions efficiently and professionally. Being fluent in Bahasa Indonesia, I can communicate clearly and warmly, ensuring that every customer feels understood and supported. I understand the importance of fast response times and accurate messaging in WhatsApp Business, and I am confident in my ability to maintain a consistent response time below five minutes while providing friendly and helpful support. I am also skilled at using simple CRM tools to tag conversations correctly and escalate complex cases to the internal team when necessary. My strong writing skills, combined with a calm and approachable tone, make me ideal for addressing common customer inquiries, providing solutions, and keeping interactions smooth and professional. I am committed to delivering high-quality results, meeting deadlines, and contributing to a positive customer experience, making me a reliable and efficient addition to your team.
$20 USD 40 gün içinde
0,0
0,0

I send you my greetings and thanks for opening up this opportunity. After reading the job description, I believe I am perfectly suited to take on the WhatsApp Customer Support (Text Only) role with the accuracy, speed, and professional attitude you require. I commit: Real-time replies throughout business hours. Daily transcripts exported to CSV or PDF (your choice). Weekly summary: frequently asked customer issues + cases requiring escalation. Maintain a response time of less than 5 minutes and customer satisfaction of over 90% as per your requirements.
$20 USD 40 gün içinde
0,0
0,0

With my years of experience as an online marketing specialist and a skilled copywriter, I understand the significance of clear, concise and persuasive communication- which is exactly what your WhatsApp customer chat support project requires. As you're looking for a freelancer who's well-versed in Bahasa Indonesian with a friendly tone, I would like to emphasize my skills in crafting conversion-driven content in local languages. I'm no stranger to customer service as my entire career has revolved around building positive relationships with clients and consumers, and this is something I believe translates effectively in a virtual context. My ability to handle customer questions, troubleshooting concerns and providing prompt and reliable solutions speaks volume of my dedication. I'm adept with CRM systems for tagging conversations and ensuring no case falls through the cracks. Moreover, my sophisticated level of proficiency with technology means exporting daily chat transcripts to the desired format will not be an issue. Finally, with regards to meeting targets, I'm known for exceeding expectations; consistently maintaining a response time below five minutes and ensuring customer satisfaction notes are above 90% won't be an issue. I welcome the opportunity to deliver on these high standards for your business.
$20 USD 40 gün içinde
0,0
0,0

Saya memiliki pengalaman dalam layanan pelanggan melalui WhatsApp, menangani pesan masuk dan keluar dengan cepat, akurat, dan terorganisir. Saya dapat mempertahankan nada yang tenang, jelas, dan profesional dalam bahasa Indonesia, mengikuti standar yang ditetapkan untuk status pesanan, pemecahan masalah dasar, dan konfirmasi. Selama jam kerja yang disepakati, saya akan mengakses akun WhatsApp Business Anda, merespons dalam waktu yang diharapkan, mencatat setiap interaksi di CRM, dan meneruskan kasus kompleks kepada tim internal. Saya juga akan menyediakan transkripsi harian dalam format CSV atau PDF serta laporan ringkas mengenai pola masalah dan eskalasi. Saya berkomitmen untuk menjaga waktu respons di bawah lima menit dan memastikan tingkat kepuasan pelanggan tetap tinggi.
$20 USD 40 gün içinde
0,0
0,0

Hello, I’m Marcus Mboua. I’ve handled WhatsApp customer service for a seller of electronic products in Cameroon, offering fast, calm and professional chat support. I log every conversation in Google Sheets and stay available even after hours. I’d be happy to support your team. WhatsApp for more info: +237 654 52 67 46.
$16,75 USD 40 gün içinde
0,0
0,0

Am very good with writing, communication, patient with clients and making their satisfaction my major priority, ensuring that the establishment move forward as is my major desire.
$20 USD 40 gün içinde
0,0
0,0

WhatsApp Customer Service Agent (Text-Based) Dear sir I am excited to offer my services as a dedicated agent for your WhatsApp Business account. With experience in customer service and written communication, I am confident in my ability to handle incoming and outgoing text-based interactions efficiently, maintain a friendly tone, and ensure customer satisfaction. - I will manage all incoming and outgoing messages promptly during agreed shifts while maintaining a calm and professional tone. - As a native or fluent Bahasa Indonesia speaker, I will ensure that all responses are clear, polite, and tailored to customer needs. - Each conversation will be tagged accurately in your simple CRM system for easy tracking and reporting. - Complex cases will immediately be identified and escalated to your in-house team to maintain efficiency while reducing delays for customers. - Real-time responses under five minutes - Weekly summary reporting of trends with emphasis on improving resolution rates. - Experience with Customer Messaging Platforms: Having worked in text-based roles before, I understand the importance of speed, accuracy, and tone when addressing customer concerns. - Results-Oriented Approach: I align with your goals by maintaining focus on response time benchmarks and ensuring repeatable success with high satisfaction scores I am available for immediate onboarding to align with your designated shifts and will be ready to start.
$15 USD 40 gün içinde
0,0
0,0

Banten, Indonesia
Ara 10, 2025 tarihinden bu yana üye
£750-1500 GBP
$250-750 USD
₹600-1500 INR
₹1500-12500 INR
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€8-30 EUR
$30-250 USD
$750-1500 USD
€12-18 EUR / saat
$250-750 USD
₹12500-37500 INR
₹100-400 INR / saat
₹1250-2500 INR / saat
₹600-1500 INR
$30-250 USD
$10-30 USD
₹750-1250 INR / saat
₹1500-12500 INR
€8-30 EUR
₹12500-37500 INR