I want to see if anyone has experience and is able to build a live webchat system similar to [login to view URL]
It will need many of the features shown on the website above but but no means all.
I need to be able to add different API code to different websites. Each individual code is the "widget" snapengage mention. This separates reporting by widgets. Snapengage use Google API.
I will need:
* Admin portal for administration of widgets, agents, reporting etc
* Agent portal to let them chat to people (this can be quite plain as long as it is functional)
* Secure method to store chats on server
* Nice looking and customiseable chat boxes/forms custom colours. Standard version with our "powered by plus logo" and white label version.
* API code to provide to others to put on their website.
Features required seen on [login to view URL]:
1) Multiple Widgets
2) A knowledge database (faq) per widget
3) Persistent Chat
4) Hours of Operation
5) Simple Offline Forms
6) Flexible Assignment Rules
7) Multiple Admins
8) Comprehensive Visitor Information
9) Easy Chat Transfers
10) Shortcut Messages
11) Sneak Peek
12) Concurrent Chats
13) Multiple Widgets
14) Proactive Chat
15) File Exchange
16) Post-Chat Surveys (5 stars)
17) No Ugly Pop-Up
18) Configurable Click-to-Chat Buttons (this needs to be configureable for each widget)
19) Pre-Chat Form
20) Custom Branding (this needs to be configureable for each widget)
21) Agent Photos
22) White Label (this needs to be configureable for each widget)
23) Mobile-Optimized Visitor Chat
25) In-App Reporting Tools
26) Real-Time Activity Monitoring
27) Google Analytics Integration
28) Chat Transcript Data (this data will be posted on my server and an email transcript to be sent to an email address specific to that chat widget)
29) Audit Logs
30) SSL Encrypted
31) Password Rules
32) Access Rules / User Permissions Settings
33) Agent portal alerts visual and sound.
34) Control max chats per agent
35) Internal chat between agents
36) Fast (SnapEngage will not impact your website's initial-load performance thanks to asynchronous loading.)
There are other features which are not listed and just part of the general way it works. Please use their trial account to see how it works and we can discuss.
It is really important that you only bid if you have ALL of the skills to perform this task and within the quoted timeframe.
You will need to create the project on your own server.
You can obtain an indication of how the knowledge base could work by checking the system on www.tawk.to.
It will pull the knowledge base questions from my existing database from the clients accounts, rather than having to create a new database for the knowledge base (FAQ's).
Furthermore, much of the set up of agents (my staff) and email address to send transcripts to is contained on my existing staff and client MYSQL database.
Bu iş için 60 freelancer ortalamada £6150 teklif veriyor
We have done quite advanced stuff with different technical platforms according to the customized needs of every client till [login to view URL] take the discussion ahead to make this project successful for you Relevant Skills an Daha Fazla