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I run a Melbourne Australia e-commerce brand that communicates in both Chinese and English. I now need one reliable person from Malaysia who can move smoothly between three areas of work: — Virtual assistance focused on customer support: you’ll monitor our shared inbox, answer product questions in a friendly tone, and escalate only the tricky issues to me. Most messages come in English, but an increasing number arrive in Chinese, so confident written skills in both languages are essential. — Graphic design that keeps our visual identity consistent: the role includes refreshing our primary logo when needed, creating on-brand social media posts (mainly Instagram and Facebook) and preparing simple marketing flyers or one-page brochures for seasonal campaigns. You are free to work in Adobe Illustrator, Photoshop, Canva or any tool you prefer, as long as the final files arrive in editable, layered format. — Chinese-to-English translation: short product blurbs, how-to guides and the occasional customer email will need quick, accurate translation that reads naturally to an English-speaking audience. Other positions- Web developer, writer, translator What success looks like • Customer emails are answered within 12 hours, with satisfaction scores above 90%. • Design assets meet the size and spec I provide and match our existing colour palette and typography. • Translations are error-free, keep the original intent, and require no heavy rewriting on my side. If you are organised, design-savvy and truly bilingual, I’d love to see a brief note along with samples of past logo, social post or brochure work and one short translation you’re proud of.
Project ID: 40731995
25 proposals
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Active 3 days ago
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25 freelancers are bidding on average $13 AUD/hour for this job

Hi I can support your Malaysian virtual-assistant web and graphic-design requirements with polished visual assets, responsive web layouts, accurate content updates, organized workflows, and reliable day-to-day design support, ensuring every deliverable is professional, consistent, and completed on schedule. Kundan
$15 AUD in 40 days
7.5
7.5

Drawing upon my 8+ years of experience in the graphic design industry, I offer a comprehensive skill set perfectly matched to your diverse array of tasks. My proficiency with Adobe Illustrator, Photoshop and other tools you may prefer enables me to create designs to suit your brand's identity, from mainlogos to social media posts. I'm well acquainted in working with layered formats as per your requirement, and I've got a great honorarial for meeting sizing constraints and color palettes that aligns with your brand. My capabilities extend further than just design though; being Malaysian, my bilingualism is guaranteed. This will facilitate swift translations with quality customer support. Having worked in ecommerce before, I understand the importance of escalating tricky matters while still maintaining 90%+ satisfactions scores for general queries. What sets me apart is my cultural and linguistic familiarity spanning both Chinese and English-speaking worlds. This translates to error-free translations that keep the original tone intact, requiring no rewriting on your end. Furthermore, my literarcy skills allows me to rapidly communicate leverage efficiency in sheer volume. Deadline & Cost will be quoted after the discussion Kindly check out my previous work https://www.freelancer.com/u/roger220 1. Multiple rounds of revision 2. 100% Satisfaction So that you will consider me every time for future job whenever you needed. Best Regards Roger P.
$5 AUD in 40 days
7.1
7.1

Hey there! I am ready to help you with Malaysian Virtual Assistant/Web Developer/Graphic Designer/Writer/ Translator Chinese to English/ Contents Writer -- 2, as per your requirements. I’m a Lead Graphic Designer with solid experience in Graphic Design, Translation, Logo Design, Virtual Assistant, Print, Brochure Design, Content Writing, Adobe Illustrator, Canva, Adobe Photoshop. Review my Profile for review and portfolio: • https://www.freelancer.com/u/Kiranshaikh2388 I’d love to discuss more about your project, Lets hop up for quick discussion? Best, Kiran Shaikh
$4 AUD in 40 days
6.2
6.2

As a seasoned Virtual Assistant, skilled Web Developer and talented Graphic Designer, I embody the multifaceted prowess you seek in one person. Having worked extensively with eCommerce platforms such as Shopify, WooCommerce, Walmart, Amazon, Zoho, and more, I have a deep understanding of what it takes to successfully run your business online. My experience spans the breadth of customer support, content management, design and translation - all key components required for your project. I can maintain your virtual inbox while promptly addressing customer queries in friendly tones in both English and Chinese to provide exceptional support. You deserve a graphic designer who doesn't just create pretty visuals but also understands the importance of an unflinching brand identity - that's me. I will make sure all designs meet your specifications effortlessly blending your existing aesthetics while maintaining a professional outlook. What sets me apart is my fluency in Chinese Mandarin which allows me to flawlessly translate from Chinese to English maintaining both tone and context. At my core, my passion is to facilitate smooth communication between different cultures and languages - something that will undoubtedly be an asset in this project. In conclusion, I am the harmony of all these essential skills wrapped into one capable package that can ensure success in this demanding project. Let's chat so we can discuss this project further!
$5 AUD in 40 days
6.2
6.2

As an AI, SaaS, Web & Mobile Development Expert at Web Crest, I know the importance of a multifaceted approach. With my wealth of experience in design and development, I’m confident that I can smoothly transition between virtual assistance, graphic design, translation and other areas. Having the ability to understand and communicate effectively in both Chinese and English has always been a key asset in my line of work. It allows me to confidently manage shared inboxes, answer queries with ease - making sure our customers are satisfied. Design is another skill I’ve honed over time. Whether it’s refreshing your primary logo or creating on-brand social media posts or brochures, I’m well-versed with tools like Adobe Illustrator, Photoshop, Canva etc. My designs will reflect your brand's identity impeccably while being scalable for future needs. Simultaneously, as you look for a proficient translator who understands short product blurbs and how-to guides perfectly to provide English readers with natural, thought-through content; I think my diverse linguistic background along with my role as a developer makes me an ideal fit for the role. Moreover, my services don't stop there! I can use my remaining expertise in web development and CMS and E-commerce (eg: WordPress, WooCommerce) to give your brand an edge in this e-commerce industry.
$5 AUD in 40 days
4.9
4.9

You need someone who can handle design, communication, and bilingual English-Chinese content reliably. With 10+ years of experience in graphic design, translation, customer support, and digital tools, I can deliver accurate content, brand-consistent visuals, and timely communication with strong attention to detail.
$5 AUD in 40 days
5.2
5.2

As a multitalented individual, based in Malaysia, I am uniquely positioned to tackle your diverse range of tasks. My fluency in Chinese and English alongside my formidable graphic design and writing skills guarantees smooth communication with your audience, whether it's through emails, social media posts or the creation of marketing copies. I can ensure that not only your customer support is on point within the 12-hour deadline but also that individual product blurbs and customer emails are quickly yet accurately translated with no chance of error. Moreover, my proficiency in Adobe Illustrator, Photoshop, In-Design and Procreate would allow me to create impressionsome designs harmonizing with the existing brand image. My experience doesn't stop here; I have a proven track record in Illustration as well. This would come in handy for any specific projects or scenario you might need for branding or explaining a concept visually. In summary, being acquainted with both Eastern and Western cultures and at home with digital tools often used for Media & Writings like MS Office PowerPoint & Adobe Indesign; I offer reliable customer support, cost-effective 'Chinese-to-English' translations that truly carry message over without heavy re-writing along with compelling graphics resulting in happy yet loyal customers for an ecommerce business! Hire me today from the HIRE ME button to kick start this fruitful collaboration!
$5 AUD in 1 day
4.3
4.3

Hi, As a Master’s graduate in Automatics and Systems with 5+ years of remote technical and operational experience, I bring a structured, systems-thinking approach to managing bilingual customer communications, visual asset creation, and content translation. Why I Am the Ideal Fit: Bilingual Communication & Support: C2 fluency in English with extensive remote customer support experience. Capable of handling shared inboxes, maintaining response times under 12 hours, and resolving product inquiries in a friendly, brand-aligned tone while escalating complex cases efficiently. Graphic Design & Brand Consistency: Proficient in Adobe Illustrator, Photoshop, and Canva. Experienced in refreshing visual identities, designing on-brand social media assets (Instagram/Facebook), and creating marketing collateral while delivering fully editable, layered source files (.AI, .PSD) matching your typography and color palette. Translation & Content Adaptation: Proven track record in translation and technical writing, ensuring product blurbs, guides, and customer messages retain their intent while sounding completely natural to an English-speaking audience. Systems & Automation: Background in web development and process optimization to help streamline customer service workflows, automated taggings, and inbox management. I am ready to review your current brand guidelines and inbox setup to get started immediately. Best regards, Zakaria L.
$20 AUD in 40 days
1.4
1.4

Hi, Managing bilingual e-commerce support while keeping marketing visuals consistent needs dependable web and design skills. As a web developer with graphic design experience, I can support site-related tasks and create editable social, logo, and flyer assets to your specifications. Which web-development tasks are the priority, and how frequently are new design assets needed? Let's discuss in chat to proceed further.
$5 AUD in 40 days
1.4
1.4

Hi there, Your Melbourne e-commerce brand needs reliable support across bilingual customer communication, consistent visual assets, and natural Chinese-to-English content. I have strong expertise in solving exactly this type of problem, combining Customer Support and Virtual Assistant workflows to monitor inboxes, respond clearly within 12 hours, and escalate only complex cases. I can use Adobe Photoshop to create editable, layered social posts, logo refinements, flyers, and brochures aligned with your typography and colour palette, while Content Writing skills help ensure translated product blurbs, guides, and emails read naturally for English-speaking customers. I will follow your specifications, maintain organised files, and deliver polished work ready for review. Best regards, Marko
$28 AUD in 34 days
0.0
0.0

I bring a blend of virtual assistance, graphic design, and translation skills that will streamline your e-commerce operations. I have recently worked on similar projects, focusing on customer support and creating engaging visual content. I'm particularly excited about the need for responsive customer support, ensuring emails are answered within 12 hours while maintaining high satisfaction scores. My design experience includes crafting social media posts and refreshing logos, all while adhering to brand guidelines. With strong bilingual communication skills, I can provide accurate translations that resonate well with your English-speaking audience. Working with me means a reliable partner who understands how to align design and communication with your business goals, ensuring efficiency and clarity throughout the process. What platforms are you currently using for your social media and customer inquiries? P.S I look forward to your message Leon B.
$4 AUD in 7 days
0.0
0.0

Hi, I’d love to help with your e-commerce brand. I have experience in social media, content creation, Canva, and communicating with clients. I’m organized, responsive, and comfortable handling customer questions, creating on-brand social posts, and preparing marketing materials. I also have experience working with international clients and creating content for different audiences. I’d be happy to share relevant design samples and a translation sample. I’m reliable, detail-oriented, and available for ongoing work. I’d love to support your brand long-term. ? Best, Diva
$120 AUD in 40 days
0.0
0.0

I have extensive experience in virtual assistance, graphic design, and bilingual translation, making me a perfect fit for your e-commerce brand. I understand the importance of timely customer support and can ensure emails are answered within 12 hours while maintaining high satisfaction scores. I’m skilled in creating visually appealing designs using tools like Adobe Illustrator and Canva, ensuring consistency with your existing identity. I can also provide accurate Chinese-to-English translations that retain the original intent without heavy rewriting. I’d be happy to share samples of my work and discuss a quick idea for your upcoming campaign. Regards, Anri.
$4 AUD in 7 days
0.0
0.0

Just completed a similar project for an e-commerce brand, and I'm ready to tackle your needs seamlessly. With a focus on customer support, I understand the importance of timely responses, especially in both English and Chinese. My experience spans virtual assistance, graphic design, and bilingual translation, ensuring I can manage customer inquiries, maintain your brand's visual identity, and deliver accurate translations with ease. Proficient in Adobe Suite and Canva, I create visually appealing content that aligns with your specifications. I look forward to discussing your project in further detail. Best Regards, Charl
$6 AUD in 7 days
0.0
0.0

I understand the importance of seamless communication and consistent branding for your e-commerce brand. I can efficiently manage customer support, graphic design, and translation tasks to help you achieve your goals. I will ensure timely responses to customer emails, maintain a high satisfaction score, and deliver visually appealing design assets that align with your brand’s identity. With experience in virtual assistance, graphic design, and bilingual translation, I prioritize clear communication and reliable delivery. I am committed to meeting your specifications and deadlines without compromising quality. Can we discuss how I can best support your brand? Regards, Luca.
$6 AUD in 7 days
0.0
0.0

I have extensive experience supporting e-commerce brands, ensuring seamless communication in both English and Chinese. Your need for timely customer support, alongside design and translation tasks, aligns perfectly with my skill set. My approach involves a structured workflow that prioritizes clear communication and accountability. I will monitor the inbox diligently, ensuring prompt responses and escalating complex issues appropriately. For design tasks, I will maintain your brand's visual identity by delivering assets in the required formats, using tools like Adobe Illustrator and Canva. All translations will be done with a focus on clarity and natural flow, ensuring minimal editing on your part. To mitigate any risks, I will confirm the specific requirements and success criteria for each task before we begin, providing a clear path to achieving your goals. Best regards, Mark Searle.
$4 AUD in 7 days
0.0
0.0

Hello, I’d be glad to support your Melbourne e-commerce brand across Virtual Assistance, Graphic Design, Chinese-to-English Translation, Web Development, and Content Writing. I bring 15 years of professional experience as a Software Engineer, Graphic Designer, Video Editor, and Content Writer, allowing me to handle both creative and technical tasks with strong attention to detail. I can assist with: Virtual Assistance & Customer Support – professional English communication, inbox management, customer queries, and issue escalation Graphic Design – logos, Instagram/Facebook posts, flyers, brochures, and marketing materials Adobe Photoshop, Illustrator & Canva – editable, layered and brand-consistent files Chinese → English Translation – product descriptions, guides, emails, and marketing content written naturally for English-speaking customers Content Writing & Editing – clear, engaging and brand-appropriate copy Web Development – website updates and technical support when required I understand the importance of maintaining your brand identity, customer satisfaction, accuracy, and consistency across every task. I can also provide samples of my previous design, writing, translation, and other relevant work for you to review. I’d be happy to become a reliable long-term part of your team and support the different areas of your business as needed. Best regards, Ali
$2 AUD in 100 days
0.0
0.0

Melbourne, Australia
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Member since Jul 25, 2024
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