ASSESSMENT TASK 3
Below are 2 scenarios you are likely to encounter in the Fitness Industry.
Read through the situations then present in writing what you would do so that all who are
involved walk away feeling satisfied.
Case Study A
You have just started training with a new client in a commercial fitness centre, who has never
been to a gym before. You notice that when you start to explain the first exercise with them
they struggle to understand what you are saying.
1. What forms of instruction and methods of communication (based on your new
knowledge of the DISC/VARK profiles) could you use so that they pick up, execute and
understand how the exercise needs to be performed?
2. Explain why these forms and methods you have chosen would work and how you would
Case Study B
You have been asked to assist on reception on Saturday morning during your usual gym floor
shift while the receptionist goes to the bathroom. During the time the receptionist is gone a
member who presents a very strong “D” DISC profile approaches the desk asking for assistance
with a problem they are having with a machine. You are not allowed to leave reception until the
receptionist comes back.
How would you explain to the member, without upsetting them, that you cannot leave the desk
until the receptionist returns and that you will then be able to assist them? Include in your
submission the following:
1. Write down what would you say to this member?
2. Explain why you took this approach and what you would do to follow up once the
Save your responses to both case studies in one document in the appropriate folder and name
as MFC Task 3 – Case Studies
Submit electronically through uploading to the Fit College secure server.