HP Open View Service Manager Support
Summary of our call with PM venkatesh below
HP OVSM (Open View Service Manager) tool SME required for below error rectification
Workflow 6-7 needs to be fixed. Problems before & after upgrade of HP OVSM tool.
Problem is workflow not moving to next level for some users but not all users have problem.
Create 1 New workflow
Email integration with HP OVSM tool.
Search Bar (Knowledge base) of HP OVSM tool not working i.e. when searching for docs NO result comes up even though required
doc exists in repository.
Imple / Error-Rectification duration = 1 Week to 2 weeks Max.
Note:- Onsite Implementation Required