The Professional Services Program Manager works with clients and partners remotely and/or onsite on engagements of high complexity. Program managers are skilled at getting the best out of the people and projects that they oversee. They thrive when planning projects and working with project teams.
This is a non-technical role requiring a proven track record in managing international projects in the networking and security space. The Program Manager is responsible for ensuring from start to finish - the delivery of complex projects on time and according to the negotiated Scope of Work. The Program Manager’s is expected to manage a virtual team comprising; Customer Contacts, Sales, Professional Services and Technical Support to ensure a technically sound, financially profitable, supportable implementation.
The position requires an individual with exceptional negotiation, written and verbal communication skills who follows a structured approach for implementing IT security solutions. The Program Manager should have a background in business skills, management, budgeting and analysis.
Builds strategic relationships to understand the needs and requirements of the customer’s project.
Manage the relationship with the customer and all stakeholders
Develops, negotiates and builds a Scope of Work, WBS and project schedules to match the needs of the project.
Identifies resources needed and assigns individual responsibilities - ensures resource availability and allocation in alignment with project plans.
Works closely with all customer-facing company functions, including sales, operations, order management, support to coordinate activities.
Coordinates internal resources and third parties/vendors for the flawless execution of projects
Ensure that all projects are delivered on-time, within scope and within budget
Use appropriate verification techniques to manage changes in project scope, schedule and costs
Measure project performance using appropriate systems, tools and techniques
Report and escalate to management as needed
Manage escalations with all levels internally and externally to achieve success.
Perform risk management to minimize project risks
Create and maintain comprehensive project documentation
Effectively applies companies’ methodology and enforces project standards
Minimizes companies’ exposure and risk on projects
Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project
Accurately forecasts revenue, profitability, margins, bill rates and utilization
Assures project legal documents are completed and signed
Facilitates team and client meetings effectively
Understands how to communicate difficult/sensitive information tactfully
Bachelor's Degree in technical or management discipline and/or equivalent extensive work related experience.
PMP / PRINCE II certification.
Solid technical background, with understanding of security and internetworking skills.
Exceptional organizational skills including attention to detail and multi-tasking skills.
Outstanding negotiation, oral communication and presentation skills.
Experience working with global enterprise, carrier and governmental customers.
Demonstrated experience in personnel management.
Experience at working both independently and in a team-oriented, collaborative environment.
Can conform to shifting priorities, demands and timelines through analytical and problem solving capabilities.
React to project adjustments and alterations promptly and efficiently.
Flexible during times of change.
Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
Excellent conflict resolution skills.
Strong commitment and self-driven individual.
Bu iş için 11 freelancer ortalamada $1149 teklif veriyor
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I would be interested in this project, i have around 15+ years exp- and would be a great fit for this role. I don't have PMP - as my focus is more on technology + management and not just management.
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pmp certified it manager and MBA in marketing with over 10 years of experience managing cross functional projects in challenging roles with international clients. references from reputed clients worldwide on request.
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