Support Engineer for Conversion Rate Optimization AI Startup (Mostly Shopify, Off Hours)


We're looking for a highly motivated, friendly and technically sound problem solver to join our industry renowned client success team. The person will help eCommerce merchants who are trying to set up our app on their store during our off-hours.


We are a AI platform that helps online merchants improve their conversions by optimizing parts of their site. Today we are a top rated app in the Shopify app store and happily used by thousands of eCommerce merchants around the world!


✓ Speak to and help eCommerce merchants to answer their non-technical questions about the software and their Shopify store.

✓ Help identify issues with integration of our app.

✓ Suggest improvements and fixes to merchants.

✓ Collaborate with Engineering team to report bugs, UI/UX issues, comments from clients, feature suggestions, etc

✓ Help customize appearances and behaviour of our integrated content on Shopify (and in the future on other eCommerce platforms).


Requirements for this role include:

✓ Minimum 1 year of experience working in customer service.

✓ Very good understanding of CSS and HTML;

✓ Good understanding of JavaScript

✓ Strong familiarity with eCommerce, especially Shopify (Magento and BigCommerce are a plus!)

✓ EXCELLENT debugging and problem solving skills.

✓ EXTREMELY STRONG proficiency in written and spoken English and ability to communicate effectively.

✓ Able to work on-call 9am-5pm Saturday and Sunday + 5pm-1am Monday-Friday - GMT-5.


You don't have to have these things at all, however they are a big plus if you do:

- A post-secondary degree in IT, Software Development or Engineering

- Experience working in a Technical Support or Customer Service environment

- PHP programming experience and knowledge

- Javascript programming experience and knowledge

- Ruby/Rails programming experience and knowledge

- Strong web developments skills; and understanding of responsive web design.

- Web design skills

- Ability to speak any of the following languages: Spanish, German, Dutch, Portuguese and/or French.

- Experience working with Shopify themes (liquid), Magento themes (PHTML) and/or BigCommerce themes (Blueprint and Handlebars).


✓ Work from anywhere in the world

✓ Stock option possibilities after 6 months

✓ Interesting problem and flexible management

✓ An atmosphere where you will constantly be challenged to learn new things

✓ Friendly and flexible management; friendly and fun team.

To apply for this position, respond with 'howdy' as the first word of your cover letter or intro. Pay will be $8-12/hr depending on your experience and skill.

Beceriler: CSS, Müşteri Desteği, e-Ticaret, HTML, Shopify Şablonları

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İşveren Hakkında:
( 22 değerlendirme ) Cambridge, Canada

Proje NO: #16466178

Bu iş için 16 freelancer ortalamada $11/saat teklif veriyor


'howdy' Greetings!! I am an Expert in Shopify and I can do Custom Design/Development, Shopify Theme Development,Shopify Troubleshooting,Shopify Liquid Code Changes. Speciality in shopify: - 100% hand cod Daha Fazla

$11 CAD / saat
(153 Değerlendirme)

Hi I have checked your requirement clearly and will delicately working Monday-Friday - GMT-5 and update you regularly as well. I am Shopify developer with exclusive 6 years of experience And in Shopify integration, Daha Fazla

$15 CAD / saat
(80 Değerlendirme)

My Skills - php, mysql, html5, css, javascript - react native, reactjs, redux - ionic framework, angularjs, My availability -working timezone : GMT -8 -40+ hours per week working time -good co Daha Fazla

$15 CAD / saat
(16 Değerlendirme)

Hello, I can do the job, i have experience for the same, please send me a message so we can discuss in detail. Thanks!

$13 CAD / saat
(6 Değerlendirme)

Howdy, I went through your requirement list and I match most of them in case you want to know more please visit my freelancer profile or LinkedIn profile [login to view URL] my skills include the Daha Fazla

$12 CAD / saat
(7 Değerlendirme)
$8 CAD / saat
(46 Değerlendirme)

A proposal has not yet been provided

$8 CAD / saat
(2 Değerlendirme)

howdy Whom you going to Hire : - - Strong proficiency with HTML/CSS - Expert level experience of WordPress CMS - PSD to HTML, WORDPRESS, HTML5. - Expert knowledge of Adobe Creative Suite (Photoshop, Illustra Daha Fazla

$13 CAD / saat
(2 Değerlendirme)

Have worked for 7+ years full time in IT sector. For past 1 and half year handled different projects as a freelancer. I am always eager to learn new technologies and platforms and give my best. Here is a snapshot Daha Fazla

$11 CAD / saat
(1 Yorum)

with 10 years experience in Wordpress, PHP, Woocommerce, SEO. I can help you finish projects which you probose. we can communicate each other easily.

$12 CAD / saat
(3 Değerlendirme)

howdy Hi sir i can do this job i am really interested in this job i've lot of experience please message me so that we can start work i am waiting for reply Thanks

$12 CAD / saat
(1 Yorum)
$12 CAD / saat
(1 Yorum)

Hi, I am in interested to be part of your company working full time and been available any time when needed. I am a full stack javascript developer, with experience in creating full stack websites that supports use Daha Fazla

$8 CAD / saat
(0 Değerlendirme)

Have experience in customer service, with good knowledge in web development and a degree in physics

$12 CAD / saat
(0 Değerlendirme)
$12 CAD / saat
(0 Değerlendirme)

Hello, I am full stack developer with expertise in ruby on rails. I have good knowledge in css and javascript. I can give you the best output if you hire me. Thanks

$8 CAD / saat
(0 Değerlendirme)