Kapalı

Customer Service - $16/hr

Customer Service Consultant

At Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home. The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair.

What You'll Do

You will troubleshoot and resolve customer service inquiries while building a relationship with the customer

Provide service to customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process

You will exceed customer satisfaction, efficiency metrics and issue resolution targets

Continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate

Simultaneously navigate multiple software applications and technologies

You will demonstrate conflict management skills and maintain professional composure

What You'll Need

Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment

Excellent communication and relationship building skills

Passion for helping others

A successful track record working in a high-volume environment

Regular and reliable attendance

Bachelor's Degree or equivalent customer-facing work experience

Beceriler: Müşteri Desteği, Elektronik Pazarlama, Pazarlama, Satış, Sanal Asistan

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İşveren Hakkında:
( 0 değerlendirme ) Cotonou, Benin

Proje NO: #19244823

Bu iş için 40 freelancer ortalamada $479 teklif veriyor

saminatariq25

I have read the project's details and willing to provide oriented customer services and support to your clients. I used to manage eBay, Shopify, WooCommerce stores. I used to fulfill orders, manage returns/ refunds, pr Daha Fazla

$250 USD in 10 gün içinde
(10 Değerlendirme)
5.1
AbdelrahmanTw

I'm here to excel at whatever i do and do every job with excellence and honesty. I'm a very passionate person and work is essential to me. I have a total of 6 years work experience, started as a customer service rep Daha Fazla

$277 USD in 10 gün içinde
(3 Değerlendirme)
2.8
cstevanovic132

I am currently the head of our marketing and strategic partnership department. I currently have plenty of hours during the week that are free. I already work with many leads and contacts to help our business grow. I us Daha Fazla

$555 USD in 3 gün içinde
(0 Değerlendirme)
0.0
pledres

Hello! Good day! I have carefully read your post and I am an experienced Virtual Assistant. Through my experinces, I have been a Social Media Marketer and managed atleast 15 different social media accounts for Daha Fazla

$277 USD in 10 gün içinde
(0 Değerlendirme)
0.0
vicay87

My name is Marivic Martinez and I am very interested in your job post. I have been working in the BPO industry for 4 years and 5 years in online freelancing, specializing in customer service and virtual assistance. Wi Daha Fazla

$711 USD in 30 gün içinde
(0 Değerlendirme)
0.0
PizziPau

Hi, I have the skill set you need for this project. I worked in the BPO industry for over 14 years, 8 of which as a Team Leader for Customer Service. I specialize in CS in Billing, Tech Support and Sales. I also hand Daha Fazla

$555 USD in 5 gün içinde
(0 Değerlendirme)
0.0
EL2019

I would like to apply for the post. I have 2 year experienced as administrative assistant in Doha Qatar with customer service and logistics role. I have developed positive attitude handlings work assigned to me. I can Daha Fazla

$555 USD in 30 gün içinde
(0 Değerlendirme)
0.0
sarmaprakki2010

Hi, I understand that you are looking for a Customer Service Associate to join your team. I am very much interested and have similar experience in Customer Service. I worked with [login to view URL] in Customer Serv Daha Fazla

$444 USD in 10 gün içinde
(1 Yorum)
0.0
kasturishwetha

Greetings! I have gone through the requirement and am more keen towards delivering 100percent results. I have over 4 years experience in customer service, inside sales, led a team of size more than 10 for service ass Daha Fazla

$611 USD in 10 gün içinde
(0 Değerlendirme)
0.0
jollylabro

Hi! My name is Jolly. I live in Manila, Philippines. I took Advertising and Public Relations at the Polytechnic University of the Philippines. I have extensive experience of over 9 years as a customer service spec Daha Fazla

$666 USD in 10 gün içinde
(0 Değerlendirme)
0.0
Zorrbabe

Hello I am from New York and I do have a bachelors degree in criminal justice as well as four years of experience in freelance work. I do writing and other types of projects like communicating with employers for jobs a Daha Fazla

$250 USD in 3 gün içinde
(1 Yorum)
0.0
halcyonjones

Im honest, sincere, hardworking, sympathy , willing to work 40 hrs a week.i have over 4 years of experience in customer service and sales

$555 USD in 10 gün içinde
(0 Değerlendirme)
0.0
bgabbrielle2

Able to have tasks completed efficiently within a timely manner.

$555 USD in 5 gün içinde
(0 Değerlendirme)
0.0
Radiaant

Hi Team, We have gone through your requirements for this process and can be certain that we're the right company for this process. Radiaant is an business outsourcing organisation which has a leadership history o Daha Fazla

$666 USD in 31 gün içinde
(0 Değerlendirme)
0.0
dheeraj78

Good hands on experience into customer support along with bachelor degree in computer science. professional certification ITIL V3 & ISO 27002 certified.

$555 USD in 10 gün içinde
(0 Değerlendirme)
0.0
glaivejdublas

Hi! I am very interested in applying for this project. Why choose me? With a business administration degree I have a full understanding in organizing, monitoring and as well as keeping tracks of personal records and Daha Fazla

$333 USD in 10 gün içinde
(0 Değerlendirme)
0.0
lvbiadelobien

Hello, I have great interest to work for your projects. We have successfully managed telemarketing campaigns. We also specializes Customer Service, Technical Support, Data Entry, Graphic Design, Email Marketing, Virtu Daha Fazla

$333 USD in 10 gün içinde
(0 Değerlendirme)
0.0
whitefibre

Hello team, I am Varun from India. I have 2 years of Experience in Customer support Analyst for an American organisation. I was taking care of billing problems and queries of customers and my main key indices were to Daha Fazla

1 gün içinde %bids___i_sum_sub_32%%project_currencyDetails_sign_sub_33% USD
(0 Değerlendirme)
0.0
quamrushsufi7

I am interested to make successful your project. We have successfully managed telemarketing campaigns. We also specializes Customer Service, Technical Support, Data Entry, Graphic Design, Email Marketing, Virtual Assis Daha Fazla

$500 USD in 10 gün içinde
(0 Değerlendirme)
0.0
sabotkovskip

Hi I am Call center with 13 english speaking agents with 6 years experience in (marketing research ,appointment settings ,sales,costumer support ) If you need experienced Call Center for long term cooperation cont Daha Fazla

$555 USD in 10 gün içinde
(0 Değerlendirme)
0.0