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I'm looking for 10 chat agents who can handle customer service and promotions through Telegram. Key Responsibilities: - Providing exceptional customer service through live chat, addressing inquiries, resolving issues and promoting our products. - Assisting with order processing tasks including customer support related to placing orders, tracking shipments and handling returns. Ideal Skills and Experience: - Prior experience in customer service, specifically in a live chat environment. - Familiarity with order processing and customer support. - Excellent communication skills and a friendly, approachable manner. - Ability to use Telegram effectively for customer interactions.
Project ID: 38831053
16 proposals
Remote project
Active 1 yr ago
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16 freelancers are bidding on average $10 CAD/hour for this job

Hi Jonathan, I hope you're doing well. I have a few questions regarding the Telegram Customer Service Chat Agents project: 1. Are there any specific training materials or guidelines provided for the chat agents to ensure consistent customer service quality? 2. How do you envision measuring the success of the chat agents in terms of customer satisfaction and sales conversions? In a similar project, I assisted a client in the e-commerce industry who faced challenges in managing customer inquiries efficiently through live chat. By implementing a chatbot integrated with Telegram, we automated responses to common queries and escalated complex issues to human agents. This approach not only reduced response times but also improved customer satisfaction by 30% within the first month. My role involved designing the chatbot flow, integrating it with Telegram API, and training the agents to handle escalated queries effectively. I'd love to discuss how we can tailor a solution for your project. Would you be open to a quick call to explore this further? Best Regards, Rahul
$3 CAD in 7 days
5.4
5.4

Hi there, I am a seasoned PHP developer with over 8 years of experience and I have carefully reviewed your project requirements. I am confident in my ability to deliver exceptional results for this project. I am interested in discussing this exciting project further with you to understand your specific needs and how I can contribute to its success. I believe that my expertise in PHP aligns well with the requirements of the project and I am eager to collaborate with you to achieve the desired outcomes. I would appreciate the opportunity to connect with you in chat to delve deeper into the project details and explore how we can work together to bring your vision to life. Best regards, Soham
$3 CAD in 7 days
4.9
4.9

Hey there! With 7 years in web development, I’ve handled live chats and customer support while managing projects. I set up customer interactions and order processing for an e-commerce site, ensuring smooth support and promotions. My technical background means I’m comfortable using Telegram and integrating it with other tools if needed. Plus, my team can help with any graphic or SEO needs to boost your promotions. Let’s make your customer service awesome! Quick question: What products are you promoting and do you have specific promo strategies in mind? Looking forward to working together!
$3 CAD in 40 days
4.9
4.9

Hey, I am excited to apply for the Chat Agent role. With prior experience in customer service and live chat support, I excel at addressing inquiries, resolving issues, and promoting products in a professional and approachable manner. My expertise includes order processing, tracking shipments, and handling returns efficiently, ensuring a seamless customer experience. I am confident in my ability to contribute positively to your team and drive customer satisfaction. Let's connect for detailed discussion. Thank you.
$3 CAD in 40 days
5.8
5.8

Drawing from my combined skills as a full-stack engineer and software developer, I am confident in my ability to excel in your project. My experience aligns precisely with the requirements of the job; I have a track record of providing exceptional customer service through various digital channels, including live chat similar platforms like Telegram. .
$2 CAD in 40 days
0.7
0.7

With years of experience in web development and data entry, I am equipped with all the skills necessary to excel in a customer service role on Telegram. My expertise in online services and the backing of my talented team will ensure that your customer support needs are handled efficiently, effectively and with the utmost professionalism. Apart from addressing inquiries and resolving issues, I understand the importance of promoting products to customers. My excellent communication skills and friendly demeanor help me build rapport with customers, facilitating better interaction and potentially enhancing sales. I’ve honed my customer service skills in a live-chat environment before, so I'm well-prepared for the demands associated with maintaining prompt responses and providing accurate solutions to customers, even during peak periods. Lastly, as someone who values ongoing learning, I'm always looking for opportunities to improve my skill set. If there are any specific tools or protocols unique to your project or company, I can assure you I'm up to the challenge of mastering them quickly. Above all else, my aim is to not just meet your expectations, but to exceed them. I hope you give me the privilege of showcasing my abilities on this project. Thank you for considering me!
$3 CAD in 40 days
0.6
0.6

Hi Jonathan M., Good morning! I am skilled mobile coder with skills including PHP, Mobile App Development, Software Architecture, iPhone and Android. Please send a message to discuss more about this project. Thanks and Regards
$70 CAD in 25 days
0.0
0.0

As a high school student who loves flexing my creative muscles, I believe I'd bring a uniquely vibrant yet approachable vibe to your Telegram customer service team. My skills in crafting compelling posters and designs demonstrate my ability to capture attention and engage users, making me well-equipped to deliver exceptional customer service through live chat. While my experience may not be as extensive as some, I am constantly seeking new ways to learn and develop my abilities. I'm already quite familiar with the Telegram platform having used it for years. Thus, there would be no steep learning curve for me when it comes to using the app effectively for customer interactions. What I lack in tenure, I make up for with a refreshing enthusiasm and willingness to go above and beyond; "good enough" is never an option for me. Moreover, being a high school student shouldn't be mistaken for insincerity or inexperience - it's about perspective! Young people like myself, who are digital natives, come with unique insights and innovative solutions that can greatly benefit your business in our ever-evolving online landscape. So if you're looking for a dedicated chat agent who is eager to contribute 100% effort towards promoting your products, addressing inquiries, resolving issues and ensuring customer satisfaction on Telegram - then I am undeniably your best choice!
$2 CAD in 60 days
0.0
0.0

Hi, I’m Javier, a web developer with 5 years of experience. During my career, I have also developed strong communication skills. Feel free to contact me. Thank you!
$3 CAD in 40 days
0.0
0.0

As a Telegram chat agent, my priority is to ensure your customers receive exceptional service and their inquiries are promptly addressed. With over twelve years of experience in the tech industry, my skill set goes beyond simply using Telegram. Having majored in Computer Science, my deep understanding of how technologies function and interact with each other could be beneficial for your project's success. Moreover, my proficiency in PHP is significant as it gives me the ability to not only navigate simple customer queries on order processing but also handle complex scenarios like tracking shipments and handling returns. I am a problem solver by nature and as such, I have developed excellent communication skills coupled with a friendly demeanor to effectively resolve issues while maintaining a positive rapport with customers. One particular area where I believe I can truly set your business apart is my expertise in Generative AI and Large Language Models (LLMs). By integrating these advanced computational techniques into the customer service experience, we can create personalized responses that empathize with your customers' needs. Choosing me for this project would not just mean fulfilling your requirement for Telegram chat agents, but also adding an innovative edge to your customer service approach that will help you stand out in this competitive market.
$20 CAD in 40 days
0.0
0.0

I would like to express my interest in applying for the job as announced on the career site. I am a vocational school graduate. As a vocational school graduate, I have the ability to learn, and high dedication to develop in a dynamic work environment. I really hope to get the opportunity to discuss how I can contribute to that work. Thank you, I hope I can join.
$3 CAD in 40 days
0.0
0.0

Hello, As Steve Jobs once said, “Great things in business are never done by one person; they're done by a team of people.” With this mindset, I am eager to contribute as a Chat Agent on Telegram, providing exceptional customer service and promoting your products effectively. My experience in live chat support, order processing, and client engagement allows me to handle inquiries with precision and care. With excellent communication skills and a collaborative spirit, I’m ready to enhance your team’s success. Looking forward to hear from you. Regards.
$3 CAD in 40 days
0.0
0.0

mi nombre es Yennifer sosa cuento con la habilidad y trato en atención al cliente de manera personal, ya que eh trabajado en el área de cobranza, por lo que considero que tengo la capacidad de realizar el trabajo sin problema. asi mismo tengo experiencia utilizando la aplicación de telegram.
$3 CAD in 40 days
0.0
0.0

levis, Canada
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Member since Jun 17, 2019
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