I have SkypeIn account and Microsoft Dynamics CRM. In CRM database I have some clients and their phone numbers. So I need that when client call me on Skype, some script grab caller ID and then trigger page in CRM that is associated with my client that have that phone number. In a nutshell when somebody who is on my list (database) is calling me I want to see it on my CRM screen.
If you have any questions, feel free to ask me.
p.s. there is SDK on Skype website.