Greek Call Analysis

I will be sharing a set of recorded customer-service calls in Greek and I need a linguistically-minded ear to focus on how each speaker handles intonation and stress. The goal is to sharpen our agents’ pronunciation accuracy, so every comment you make should be immediately actionable in a training context. Approx. 30-40 calls of 3 mins. Here’s how I see the work flowing: • Listen to each file end-to-end (most are under five minutes). • Flag any segment where the melody of the phrase or the placement of stress sounds off to a native listener. A quick time-stamp plus a short quotation of the phrase is all I need for reference. • Explain why the chosen pattern feels unnatural and suggest a correction. Feel free to use IPA, tone curves or simple syllable-by-syllable guides—whatever communicates the fix clearly. • Close with a concise summary for every call highlighting the two or three patterns the agent should prioritise next time. If you normally work in Praat, Audacity, or another annotation tool, just let me know; I’m flexible on format as long as the feedback is easy to follow. Transcripts are available. Once the first batch is reviewed, I will incorporate your notes into our coaching materials and likely send over new calls, so I’m hoping to build an ongoing collaboration.

Project ID: 40341622