We are seeking a full time remote technical support and systems administrator to assist with providing IT support to small business clients.
You would monitor, troubleshoot and resolve client support issues through our support ticket system. You would be responsible for addressing a wide range of issues relating to applications, desktop, network, server, Email, vpn, printers and more.
You would monitor the anti-virus system to ensure they are properly installed upon all devices and that updates are appropriately applied. Familiarity with ESET preferred.
You would monitor the data backup systems to ensure they are properly installed upon all devices and confirming that data backups are running smoothly with each system. Data backup systems: BackupPC and CrashPlan.
You would review our network monitoring system for alerts and respond appropriately to address an technical issues. We prefer that you have experience with Zabbix.
You would assist in the building and administration of windows/Linux servers. Excellent understanding of Windows operating systems, active directory, networks and both Windows and Linux server administration are required. You MUST have excellent server skills and familiarity with Red Hat.
You must also have good working knowledge of Zimbra Collaboration Suite for email hosting.
If you want to be considered as a candidate, please provide your experience with desktop support, Linux / Window servers, and the various applications we use. We are particularly interested in those with good Linux experience. The more background you provide us, the more likely we will contact you.
As you would need to interact with USA clients via phone/skype to resolve issues, we are only interested in candidates that speak English extremely well without a strong accent. You will need to have good written skills as well.
You would need to be available for 8 hours each day sometime between 3 pm Central Standard Time (CST) USA time to 11pm CST USA time. If you would not have consistent availability during these hours, please do not apply.