I need a Database built, either web based or using MS Access Database, that functions as an outbound telesales database. Essentially it needs to rertrieve customer records from an excel spreadsheet so outbound agents can contact them. The agent then needs the ability to log an outcome based on the call. It could be any of the following:
Appointment (which then needs to capture date and time of appt.), wrong number, not interested, Quotation requested, Customer not in - follow up required (which then needs to capture callback date and time), Not interested now - Callback Required (which then needs to capture callback date and time),Sale.
There needs to be a list upload function and the ability to run reports - 1. an agent productivity report and conversion results (i.e. appt.s/total contacts, follow up/total contacts, callbacks/total contacts, quotation/total contacts, & sales/total contacts). 2. A daily data extract/report of all contacts that have been made (succesful and unsuccessful) and the outcomes of thos calls including all customer details, dispositions including all callbacks and follow up call dates and times.
9 freelancers are bidding on average $325 for this job
I´m a freelance worker with a lot of experience working with Access an VBA. I can include a cuple of macros to make more auto some tasks and 2 months of free suppor for free. Thanks