Field Service Software for Elevator Manufacturers and Lift Service Companies
Service quality in the elevators and escalators industry means providing improved processes, faster order processing and digital real-time solutions to customers and employees. The traditional relationship between customers, employees and service providers based on functional silos has evolved towards a solution-oriented relationship. it provides a sustainable and efficient software for the elevators and escalators industry that can successfully combine scheduling, dispatching, route planning and on-site service activities with the customers’ specific service concept.
Advantages for lift manufacturing companies who offer technical maintenance and service to elevator or escalator systems
Reduced time for manual work and optimal first-solution rate based on well-prepared service assignments for deployment, such as for activities like installation, maintenance, repair & overhaul (MRO) of lift systems and customer-owned equipment.
These are achieved through better data & processes in the office and dispatching and on-site by the timeliness of data by the technicians.
Benefits for third-party elevator maintenance
Cost savings, improved operations and a much faster response to scheduled maintenance, regular service or customer’s urgency. Also, by considering a multi-factorial prioritization of work orders depending on the: Service Level Agreement (SLA) guaranteeing arrival or response time, elevator service and maintenance coverage, intervals, processes, and other regulatory requirements – all these “conditions” affect the activities the elevator technicians will provide.
With a digital and easy-to-use field service scheduling software for route and resource planning, data can be easily linked to inventory, billing, and accounting. For example, dispatchers can work more efficiently, in a relaxed manner, have more control over task planning and service processes and support technicians on the field. On the other hand, technicians are prepared with all details and specifications and know in advance what type of service is needed to provide and for what exactly: for new or already installed equipment or for different components or parts of it: sensors, cables, breaks, etc. Customers’ satisfaction can be improved and their high expectations met in terms of costs, time and efficiency, agreed specific conditions and requirements, more human relationships and effective communication.
application need Admin panel to maintain Android and IOS app
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