We are looking to develop a Customer Complaints Management/Decision Support system. The aim of the system is to enable complaints advisors to deal with complaints, reach a decision quickly, generate internal reports, and output (print and email) a detailed PDF document. The application will consist of initial login screen for two levels of authorisation (Advisor and Manager) and three complaints categories. For each category of complaint, there are several subcategories. For each subcategory, there is a set of issues that pinpoint the nature of the complaint. For each issue, there is a set of interactive Q&A (Y/N answers) screens, short guidance notes and full guidance notes for the advisor (in the form of links) next to the relevant question, which provide clear assessment and guidance. The system will also have an Admin functionality and a CMS functionality to change text, notes, etc.
We plan to develop this system using a 3-tiered architecture and .net and SQLserver technologies (no open source application or component). We are strongly considering using Outsystems Agile platform ([url removed, login to view]). Familiarity and experience with this platform would be a distinct advantage. we are however willing to look at similar platforms.
This posting is for the development of a PROTOTYPE of the system to be used as proof of concept. The prototype has to have a dummy login screen, the three main complaints categories, and only two subcategories and ONE set of interactive Q&A and short and full guidance notes per category. There will be a sample report and a sample PDF output (these can be screen outputs at this stage). We can provide all the textual information, questions and answers if a basic Admin/CMS functionality cannot be provided for the prototype.
We expect very high quality work, supported by actual portfolio of similar projects from bidders. Assuming the prototype project is successful, we will begin developing the full application immediately.