We are looking to develop a Customer Complaints Management/Decision Support system. The aim of the system is to enable complaints advisors to deal with complaints, reach a decision quickly, generate internal reports, and output (print and email) a detailed PDF document. The application will consist of initial login screen for two levels of authorisation (Advisor and Manager) and three complaints categories. For each category of complaint, there are several subcategories. For each subcategory, there is a set of issues that pinpoint the nature of the complaint. For each issue, there is a set of interactive Q&A (Y/N answers) screens, short guidance notes and full guidance notes for the advisor (in the form of links) next to the relevant question, which provide clear assessment and guidance. The system will also have an Admin functionality and a CMS functionality to change text, notes, etc.
We plan to develop this system using a 3-tiered architecture and .net and SQLserver technologies (no open source application or component). We are strongly considering using Outsystems Agile platform ([url removed, login to view]). Familiarity and experience with this platform would be a distinct advantage. we are however willing to look at similar platforms.
This posting is for the development of a PROTOTYPE of the system to be used as proof of concept. The prototype has to have a dummy login screen, the three main complaints categories, and only two subcategories and ONE set of interactive Q&A and short and full guidance notes per category. There will be a sample report and a sample PDF output (these can be screen outputs at this stage). We can provide all the textual information, questions and answers if a basic Admin/CMS functionality cannot be provided for the prototype.
We expect very high quality work, supported by actual portfolio of similar projects from bidders. Assuming the prototype project is successful, we will begin developing the full application immediately.
1. This is NOT a website design/development project. Of course the application has a web front-end, but you need to develop web services, database operations/tables, security etc. So please do not bid if you are a web designer or you do not understand what a secure database-driven web application is.
2. We are very keen to use Outsystem's Agile platform (www.outsystems.com). In your bid details we are looking to see if you can utilise this particular platform. Suggest a SIMILAR platform, by all means, otherwise we DO want to use the Outsystem platform. You can download it from www.outsystems.com, if you wish.
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Hi, I am Dhas Karthick from Marlen Infomedia having 3+ experience in web designing and web development. And we are having good experiance in ecommerce domain. Kindly see further details in PM. Cheers, Dhas Daha Fazla
I possess 3.5 years of experience in Web Development. My strengths are in ASP.Net 3.5,C#.Net, [url removed, login to view], VB.Net, Sql Server, Silver Light, WCF, AJAX, Custom Control, Web User COntrol, Java Script, JSON,MVC,MVC2 If I Daha Fazla
Hi! I have gone through the information provided by you and can work on your project.I would love to work on this project as it matches with my skill set and development related to your requirement,I have done vario Daha Fazla
Hi I have studied your requirement and I assure you quality work. Can you send me your skypeid . I need some more discussion regarding this job. This discussion help me In understanding this job more and it Daha Fazla