Customer Service Support
$2-8 USD / saat
Job Title: Customer Service Representative
We are seeking a highly motivated, friendly, and customer-focused individual to join our team as a Customer Service Representative for our professional nail brand company. In this role, you will be the primary point of contact for our customers, building relationships and ensuring they have the best possible experience.
Responsibilities:
- Answer incoming phone calls, live chat, and emails in a prompt and friendly manner
- Respond to customers' inquiries, complaints, and concerns to provide resolution and maintain customer satisfaction
- Manage social media channels and respond to customers' queries, concerns, and feedback
- Process orders and returns in an accurate and timely manner
- Continuously improve customer support by collecting and analyzing customer feedback and utilizing solutions to improve processes and services
- Keep up-to-date with new nail products and services and provide customers with recommendations and aftercare guidance
Requirements:
- 1+ years of experience in customer service, preferably in the beauty industry
- Strong communication and interpersonal skills, both verbal and written
- Exceptional problem-solving and decision-making skills
- Ability to multi-task, prioritize and manage time effectively
- Knowledge of social media and ability to navigate various digital platforms
- Strong computer proficiency in Microsoft Office Suite and CRM software
We offer competitive compensation, benefits and a friendly work environment where our team members are valued. If you are passionate about the beauty industry, enjoy helping customers, and would like to join a dynamic team, please submit your application for consideration.
Proje NO: #36724592
Proje hakkında
Bu iş için 49 freelancer ortalamada $5/saat teklif veriyor
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