Need to have a fields added to an osticket site with drop down and/or radio select.
Here is the site: sc v i faci lity dot com
Replace Help Topic field with 'Request Type' with these options:
-Event Set Up
-Room Set up
Add a field for 'Priority Level' with the following options
- Very Low
Add a field for 'Date needed by:' and have text field or calendar drop down.