Hi. I am running a modified ostickets system at comms.lukemadison.com.
We are encountering some bugs from time to time and also would like some further modifications made. This ostickets system is managing emails from multiple websites - but just the one system is running on the one domain.
+ Some times it is not allowing us to copy and paste text into our responses.
+ Aging tickets seems to be capped at 35 days. So currently it shows how long a ticket has been open for, but once it hits 35 days. It just stops counting.
+ We need option of adding html footer to selected email departments. So that the emails do not look so dry and ugly. But each department would have a unique footer - depending on the website it refers to.
+ Perhaps other bugs that may come to light.
Now as this site is live and handling many communications as we speak - we will need someone to copy our existing system and test it with modifications on their server. So there is no downtime and certainly NO database mishaps.
Payment by escrow - released upon completion.