Devam Ediyor

487291 PHP MySQL -programming (code modification)

I find osticket the opensource ticketing software fit most of my requirements, however I am looking to add the following functionality:

1 - Forward the conversation thread between staff and end-user as an external email. This could be done by opening an outlook/ email client to send the email (so the email shows in the outlook's sent items). This forward of email does not have to be reflected/ stored in the osticket application. Email-ids should be stored and listed in drop-down as user types first few characters.

2 - HTML based email footer to be picked from a file or url (rich-text or html functionality is only required for footer not for editing)

3 - Facility to add attachment in responses

4. Report-view for daily-average count of staff ticket-response, viewable for a selected range of months, reports to be accessible by managers and admin. Following are the columns: Month, Staff_name, Daily_average & monthly_total.

5. Currently the system sends reminder alerts when staff delays responding. Modify this current staff-response delay email-alert, to avoid sending the alerts on holidays or during off-work hours instead raise alert '2' hours from beginning of the next staff-reporting time.

Beceriler: Her şey Kabul, Düzenleme, MySQL, PHP, Web Sitesi Yönetimi

Daha fazlasını görün: types programming, thread programming, report programming, programming types, php programming system requirements, outlook programming, html programming software, html programming file, first code, find code, end user programming, email application php, beginning php mysql, beginning programming, mysql client, programming code, php programming code, mysql report, admin staff required, opensource client, send email php mysql, html email mysql, mysql characters, osticket external, average php mysql

İşveren Hakkında:
( 0 değerlendirme ) Dubai, United Arab Emirates

Proje NO: #2233201