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487291 PHP MySQL -programming (code modification)

I find osticket the opensource ticketing software fit most of my requirements, however I am looking to add the following functionality:

1 - Forward the conversation thread between staff and end-user as an external email. This could be done by opening an outlook/ email client to send the email (so the email shows in the outlook's sent items). This forward of email does not have to be reflected/ stored in the osticket application. Email-ids should be stored and listed in drop-down as user types first few characters.

2 - HTML based email footer to be picked from a file or url (rich-text or html functionality is only required for footer not for editing)

3 - Facility to add attachment in responses

4. Report-view for daily-average count of staff ticket-response, viewable for a selected range of months, reports to be accessible by managers and admin. Following are the columns: Month, Staff_name, Daily_average & monthly_total.

5. Currently the system sends reminder alerts when staff delays responding. Modify this current staff-response delay email-alert, to avoid sending the alerts on holidays or during off-work hours instead raise alert '2' hours from beginning of the next staff-reporting time.

Beceriler: Her şey Kabul, Düzenleme, MySQL, PHP, Web Sitesi Yönetimi

Daha fazlasını gör: types of programming, thread programming, report programming, programming types, php programming system requirements, outlook programming, html programming software, html programming file, html 5 programming, first code, find code, end user programming, email application in php, beginning programming, beginning php and mysql 5, beginning c programming, count my hours, mysql client, programming code, php programming code, mysql report, admin staff required, php modify php file, opensource client, send email php mysql

İşveren Hakkında:
( 0 değerlendirme ) Dubai, United Arab Emirates

Proje NO: #2233201