To develop a 100% web-based real-time Live Support using PHP and MySQL.
- Can let more than one company to use this system
- One company have one or more than one department, one department have more than one operator.
- An operator can get multiple chat requests from the web visitors
- Chat Routing
- Operator is able to transfer chat to another operator in a company
- Operator is able to keep track visitor location (based on IP)
- Operator is able to keep track visitor's current webpage navigation url.
- Sound Alert Notification; "is typing..." notification; Online/Offline Status
- Boss/Supervisor are able to view all the chat history between operator and visitor in one company, and able to add new operator in that company.
- Good layout & graphic design