Kayako SupportSuite help

i have kayako supportsuite installed on a hosted server at bluehost.com. the control panel is cpanel (unix based) we need someone to get email polling working, so that it polls emails from a POP3 account, creates tickets from them, and sends automated ticket update emails. all of this is functionality that's described in the kayako manual, but i can't figure it out for myself. it might involve some CRON jobs, PHP, script file editing, whatever. the kayako documentation is at? <[login to view URL]> once you are selected, i will give you a description of which email spools we want set up, the [login to view URL] login, kayako admin login info, etc.