Possible? Phone Automation - Database Pull - Read Msg

I am not sure if this is possible with what I have, but I want to get my feelers out there to see if this is something that can be accomplished. I would like input, on the idea, and feedback, and if there is a high chance of it being possible, the project will commence.

the baseline: - What I have.

- I have an 800# for my business. I receive hundreds of calls a day from folks checking on the repair status of their equipment. If I could eliminate my time on the phone just checking status, life would be great!

- I have a custom piece of php software I put together that manages my clients, work orders, jobs, etc.

In this database (mysql) I have a massive amount of data on each client, machine, work etc.

Name, Phone #'s, Work Order #'s, etc. As well as Status: Open, In progress, On Hold, etc. As well as % Complete... 0 - 100%

What this idea is in my head:

I want a client to be able to call my toll free. I can setup a directory, redirect etc whatever need be.

I want them to be able to call, " If you would like to check the status of your repair, press 3 " ( I can set that up all day.. )

--- Below is what Im not sure how to do! --

Then they would be re-routed to another message " Please enter your Work Order #, and press # "

The call could then be re-directed? to another machine in my shop or..what have you.. that would check the database for the WO#

and read to the client either the Progress Status, and or % of completion "

And then end the call.

Is this possible somehow?

Again.. toll free # through [url removed, login to view]

and online php\mysql db with all information.

I have access to many machines that can be utilized, as well as VOIP.

Any suggestions?

Beceriler: Veri İşleme, MySQL, PHP, Yazılım Mimarisi, Telekomünikasyon Mühendisliği

Daha fazlasını gör: wo ok, voip phone for business, voip online jobs, toll jobs, suggestions of name for online business, phone jobs, online voip phone, online phone jobs, online jobs database, online input data jobs, online free voip call, online database jobs, online business with phone, online business software name idea, online business msg com, mysql database for free, msg jobs, how to setup a free voip call business, free voip online, free voip calls online

İşveren Hakkında:
( 17 değerlendirme ) Cadiz, United States

Proje NO: #5373003