Devam Ediyor

529534 IT Service Management PHP/MySQL Web App

ONLY honest and excellent PHP coders who are available full-time should apply.

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we need to finish a new Web MySQL/PHP app, called SMA (Service Management App) to manage all our warranty service work.

it is based on the MANTIS Bugtracker open source code because Mantis has almost all functionality we need, and we use it in-house and with SL to manage our development projects

see [url removed, login to view] for original Mantis app

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BRIEF APP DESCRIPTION

(see attached full documentation)

the existing annonated SCREEN shots are NOT meant to cover EVERY form/screen used in app!! just many of most majopr forms/screen

as project goes on, we will be adding more screens and comments based on your prototype results

because of our service model, our service system functions are much more simple compared to all the functions standard Mantis has.

so a large part of this project is just to hide/disable functions we don't need.

another major part is to amend many of the text and labels used by fields/function to suit SMA

the most critical addition to existing code is the requirement to pull data from two existing MySQL DBs (on same server) to populate some of major SMA forms

another major addition will be to amend & add additional screen & print reports function on SMA data

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Planned Service Procedures Overview

(please see attached flow chart and documentation for details)

NOTE: MOST OF THESE FUNCTIONS ARE ALREADY IN CODE

our existing & new enhanced service steps are something like this -

1. user phones with warranty problem

2. we use new SMA app to pull data from existing warranty db (REG) to validate warranty type & status and get warranty details, and from SMA existing data, and populate default job form (PART EXISTS)

3. we update and amend job form (PART EXISTS)

4. we assign a Service Agent by pulling & searching data from existing php app SAM (which also includes all searching & and mapping) functionality). (NEW)

see the 'public' mapping view of the is app here >>> [url removed, login to view]

(in-house ver of SAM has far more search & other functionality)

5. we save job form in SMA app and email service agent a link and login details to new job to access in SMA & print etc (PART EXISTS)

6. service agent does job and updates on-line job sheet with required details and saves job (EXISTS)

7. we later update with other details (EXISTS)

7. we close job. (EXISTS)

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Other functions/features

1. service agents should be able to login and see their current and past jobs (EXISTS)

2. management alerts, based on job milestones (PART EXISTS)

3. on-screen & printed management reports on jobs, warranties, service agents and warranty resellers (PART EXISTS)

4. there would be different levels of user access (EXISTS)

admin/office/service/service agent/user

they would have different levels of form access/data modification/reports/

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MANTIS PROJECT MANAGEMENT & DOCUMENTATION

logon to our Mantis PROJECT MANAGEMENT application here >>

[url removed, login to view]

login: sma_dev/=4sma

to see how normal Mantis Bugteacker looks and works, and you will also see a lot of documentation 'attached' for this project and Mantis for your information & assistance (see also attachments here)

THIS IS NOT REPEAT NOT SMA

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SMA APP

logon to the prototype SMA application here >>

[url removed, login to view]

login: TBA (i have to fix this up)

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TIMING

we are not after some rushed half-completed job that doesn't work very well, but a great final result. we expect total project to take a month or so.

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BIDS

we don't want any bid UNTIL you have looked at current prototype app and Mantis BT itself (if you haven't used), and all attached documentation.

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PROJECT MANAGEMENT

we work on AEST and are usually available constantly by Skype and email at least 5-7 days per week

as well as Skype & emails, the Web-based in-house MANTIS BT wil be used by you and us to do project management

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PAYMENT

having wasted a LOT of time AND money on totally hopeless, and dishonest, coders in past, AND, because an unfinished app is completely USELESS to us, we will NOT make ANY actual payments before we have a functional prototype working in our development environment

HOWEVER we are happy to make an inital ESCROW payment/s, and substantial progressive ESCROW payments as project progresses, and we see work being done & results achieved

we usually pay a bonus for great results. but the bid itself is FINAL for the work outlined here and in documentation, but we would expect to pay extra, if there is some significant function or feature not mentioned or implied.

as mentioned, the attached screens and attached documentatioin & flow charts do NOT try to list every single little detail, but definitely outline all the functionality needed

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Beceriler: Her şey Kabul, MySQL, PHP, Web Sitesi Yönetimi

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İşveren Hakkında:
( 21 değerlendirme ) Brisbane,

Proje NO: #2275475

1 freelancer bu iş için ortalamada 1100$ teklif veriyor

OutsourceMan

I am all set and ready to start and put in 100% from my side. Thanks

in 29 gün içinde1100$ USD
(88 Değerlendirme)
6.9