I have a client who requires Sugar CRM to be used in integration with Asterisks PBX for a call center environment.
Mostly managing inbound call (ACD and Queues, IVRs), initiating outbound calls as well. We want to use the Asterisk server as a single server to handle different calls for separate businesses. A web interface for managing the different telephony features for each business and keeping them separate from each other.
Part of the features of the integration include:
A web interface for configuring IVRs and recordings for the Asterisk box allowing one to have different interfaces for different companies on the same Server.
An interface for managing both voicemail and email in a converged manner from Sugar CRM.
A soft phone integrated within Sugar CRM so all phone features are integrated into the SugarCRM. This includes support for both SIP and IAX2.
A means of transferring callers from within Sugar to IVRs, or a different context ie agents who log into sugar while answering calls can also transfer a caller to an IVR or a pre-recorded message.
A web interface for managing the Call Queue system, i.e agents decide to answer calls on the queue without following a FIFO order.
Queue system involves the use of listening to an initial recording to and then determine based on the recording whether to answer the call.
A web interface for configuring Music on hold and managing the tracks and sending callers to listen to a particular track.
What we are looking for is a complete web interface integrated within Sugar CRM for managing the call system and Customer management as well. (e.g ability to pop up customer information based on a caller id)
This will be a converged platform for managing all aspects of the call center system(calls, voicemail,email etc) within Sugar CRM.
The project should produce a fully developed user friendly web interface for managing all aspects of the Asterisk PBX (setting up IVRs, configuring Recordings, setting up clients, and basically extending the dialplan.) This is so that the client or any other person can manage the Asterisk PBX easily without much technical background.
Bu iş için 12 freelancer ortalamada $1236 teklif veriyor
Dear Sir or Madam, We have all necessary skills in this area. We use most advanced technologies and offer qualified technical assistance. Quality and satisfaction are guaranteed. If there are any questions, we have 2 Daha Fazla
PrabhuSoft is a customer-centric and service oriented organisation backed by a professional and creative team. We are professional website development company having more than 3 years experience in Web design, developm Daha Fazla
“Action speaks louder than words”. At BrickBlue, we have worked extensively on Website development platforms & can definitely meet your requirements. We assure you timely delivery, competitive price, quality produc Daha Fazla
We are very much interested in this project and we have 6 years experience in this domain. Thanks &Regards.
We have done numerous business applications. We feel we can do a quality job delivered in the time mentioned by [login to view URL] are a company with numerous resources and very good manpower available. By leveraging our best we a Daha Fazla
Jarun :Owned and Operated by karun as of February 2005. Designers and Programmers highly skilled
All feature are working in my asterisk . now we are working ob web based configuration
We can build it and much more, let discuss about yourfinal needs. Andy.
Hi we can do this , We are even looking for more business with you.