Devam Ediyor

489042 Setup help desk system with custom forms

Setup an open source help desk system (you recommend the platform - prefer php/mysql based).

It must support:

Help desk ticket entry through web forms, through email, and via phone (data entry)

Admin, service tech, and customer secure access

Ticket routing & escalation

Login to service area by customers

Ability for customer to see ticket, upload files related to ticket, and download files related to ticket

Forgot password option

Ticket management features

Ability to send tickets automatically to a work queue

Support for email attachments

Tracking, reporting built in

Search

FAQ or knowledge base built in (preferred but optional)

autoresponder for tickets

ticket replies via email

............

We will also need the system to support multiple ticket types with a custom web for for each type (up to 10 different forms).

Each web form will ask different questions of the submitter. The submitter may also attach files. Once the web for is submitted, a ticket is entered contain the form data and attachments. The user is also notified via email of the results.

We would like the submission thank you page to be specific per web for too, since they have to now pay for their support request.

...........

Customization: once the user pays for the support request via paypal, google checkout, 2checkout, or [url removed, login to view] the ticket needs to be marked as PAID. We need help figuring out how to do this - and the best payment method.

...........

The forms must use our sitewide css and must conform to our look and feel. The help desk account and customer ticket review site must also match our look and feel.

Beceriler: Her şey Kabul, CSS, Veri Girişi, Magento, MySQL, PHP, SEO

Daha fazlasını görün: web based tech support, ticket escalation, tech support service, pay entry base data, paid help, google web submitter, google site help desk, google seo submitter, data request system, data entry management system, up desk, support help, paypal setup account, data entry form types, admin data entry service, web forms, ticket management, system open account send, support desk, review system, queue management, google forms, desk, customer help, tickets support system

İşveren Hakkında:
( 32 değerlendirme ) Round Rock, United States

Proje NO: #2234953