Need software that would allow clients the ability to access through our website what I call a "Virtual Counselor" that will allow users the opportunity to feel like they are working with a counselor just as they would in person. This software/website will be able to walk customers through the arrangement process and provide them with the forms needed while explaining each form. I would like for users to be able to fill out forms online and digitally sign or give them the option of downloading the forms. I want users to feel as if they are working with a real live counselor. The Virtual Counselor will explain the arrangement process to them, allow users to pick arrangement options, as well as interment options.