[url removed, login to view] to build help desk module to help the your to enter the tickets.
2. The tickets can be assigned to respective person, who will be working
3. Need to track time and date at each stage of the ticket
4. when ever the user creates the ticket/assined to other person, email should go to the person
5. if we can provide the option to send the SMS will be value added
6. FAQ Module- The user should be able to search based on few filter conditions, the number of Faq questions per page will be configuarable
7. FAQ, Provision to create the new faq.
8. It should have the forum and Blog
9. The application should support atleast 5000 concurrent users
10. It should use the MVC architecture
11. It should use the connection pooling
11. it should usese the PHP,MYSQL , other opensource
12. It should have the online chat (mulitiple people)
13. Voice chat, Vedio conferenecing and vedeio streeming facilities we will discuss during the project selection process
DB design will be provided